IT Support Intern (12-month FTC)
IT Support Intern (12-month FTC)
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Job Description
For Linklaters Service Delivery Centre Warsaw we are currently recruiting for the IT Support Intern role.
Your role
In this role you will be providing local IT support to the Warsaw Linklaters office. This involves the provision and management of IT hardware and the delivery of IT support services. This work will include the logging diagnosing monitoring and resolving of requests and problems using a call management system.
You will work as part of a local IT support team and be guided by experienced IT engineers.
Key responsibilities include:
Assist in management of the local IT hardware over the entire asset lifecycle; from procurement to installation supervision audits reporting and replacement.
Follow global IT processes and procedures locally.
Help to maintain the asset management database.
Support the IT engineers in engaging with external vendors.
Provide first line application and hardware support for local Technology tools. Troubleshoot engage with users maintain the call queue while working with other Technology teams and functions to resolve the issues.
Be proactive in review and consultation of local IT processes and services ensuring they are fit for purpose and delivering the right quality of services.
Your experience
In this role customer service and communication skills are as important as technical aptitude and ability to fix issues. You will learn how to engage appropriately with the users and how to communicate and engage with other technical teams to find and resolve root causes of issues.
This is a stakeholderfacing role therefore you must be comfortable with building and maintain stakeholder relationships in work and spend as much time with the users themselves as with the IT systems themselves.
The key technologies that the Local IT support are centered around physical devices and looking after those devices (laptops phones conferencing solutions) will be the key part of this role.
You must be passionate about Technology whether through education work experience or hobbies & interests
Customer service experience is a plus with a desire to engage directly with stakeholders on a daily basis
Experience and ability of manually handling IT equipment is desirable .
You will need to display initiative were looking for apprentices who can identify opportunities and take them headon
You have to be an open communicator able to take and give feedback
Quality & attention to detail have to be a priority for you in everything you do
As English and Polish are our working languages we expect candidates to have a strong command of them.
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mindset we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias because we want everyone to feel that they belong. This is vital to our ability to work as one team with a common mindset.
We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way whether as a regular pattern or on an ad hoc basis and we will be happy to discuss this further.
Key relationships
In the Firm
The Europe ITSE team The Warsaw office as a whole
2nd Line IT Support
3rd line Technology teams
External
Local IT vendors (e.g. hardware telecoms software)
Key Benefits
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:
Free inhouse fitness centre
Wide range of training opportunities
Participation in local teams integration events
What sets us apart
At Linklaters
We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
We belong to a firm that embodies its corporate social environment and governance responsibility commitments
We celebrate diversity equity and inclusion so our people can bring themselves to work
We advocate speakup culture to empower our people in sharing their voices and an opendoor policy to ensure they are listened to
We invest in customfit career paths for our people in line with their talents and aspirations
We provide agile working solutions to meet the changing needs of our people and our business
We are committed to people first relationships based on mutual trust respect and appreciation
We support the health and wellbeing of our people providing a safe space to talk about emotions and mental health with access to expert advice as needed
We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover coach and develop the talents of others
Technical Skills:
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.
Required Experience:
Intern
Employment Type
Intern
