IT End User Support
IT End User Support
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Salary Not Disclosed
1 Vacancy
Job Description
Position Description
Works directly with users to provide services and help resolve computing problems in a timely manner.
Uses discretion to effect timely solution of problems to ensure customer satisfaction eliminate downtime and prevent cost overruns.
Receives requests for computer technical assistance and problem resolution from company employees.
Collects detailed information to categorize requests and determine method of resolution.
Exercises sound professional judgment in analysis of problems in order to:
(1) attempt hardware/software solution by phone MS Teams or onsite
(2) decide proper level of maintenance required to solve problem.
Performs level I system administration functions.
Miscellaneous other duties as assigned.
BS/MS in Business Information Technology Computer Science or Engineering or equivalent experience.
Bilingual Mandarin/English preferred
Experience with WiFi wireless system Wireless handheld CCTV system(cameras) Door Access Control system Label printing service are highly desirable.
Experience with Office365 and cloud-based platforms such as Azure and AWS as well as MS Teams Share Point and One Drive collaboration platforms a big plus.
Exposure to Warehouse Management System(WMS) via Wireless handheld devices as well as Cedex application are highly desirable
Basic Microsoft Active Directory administration skills
Basic Network and Cyber security skills
Experience in a manufacturing environment is preferred
Strategic thinker with proven analytical skills.
Self-starter and able to work independently.
Strong interpersonal skills.
Flexible and adaptable ability to collaborate and resolve complex problems.
Exposure to Microsoft Active Directory or GPO and O365
Employment Type
Full Time
