Systems Analyst II - EXP.O NOW, IS Customer Experience

Who we are:

Expeditors Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products like EXP.O NOW that uplift the technology leadership with our customers and industry.

EXP.O NOW is a visionary industryleading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods providing a powerful tool to support strategic business decisions. Capabilities include quoting booking shipment tracking logistics document images and reporting.

Who were looking for:

The Platform team in EXP.O NOW is looking for a selfstarter who will use their technical experience to embrace the Agile Product Owner role and will serve as the customer proxy responsible for working with product management technical stakeholders and is the primary link to business and technology strategy.

The ideal candidate for this position must be detail oriented with strong communication organization and facilitation skills is a problem solver technically savvy and can build relationships with their agile teams product management customers and stakeholders. They must also have a keen understanding of customer empathy and customer value proposition while also being comfortable with ambiguity and using their technical knowledge to guide the ongoing development of their product to achieve customer satisfaction.

Primary Responsibilities

• Build refine and prioritize your teams backlog in alignment with the program vision and roadmap
• Collaborate with product management and program stakeholders translate business/functional requirements into easily understandable technical requirements that are deemed ready for development and communicate those details to various technical and nontechnical audiences
• Perform analysis on new feature development for our business applications
• Create/understand system integration diagrams and perform gap analysis
• Create objectives that your team follows to ensure delivery of business value
• Create User Stories that define acceptance criteria
• Ensure the teams output meets the users needs and complies with the Definition of Done
• Prepare team by participating in/leading SAFe ceremonies such as backlog refinement PI planning and system demos
• Collaborate with your development team to analyze and document ways to better improve our applications with security and efficiency in mind
• Collaborate with your development team to provide a usercentered perspective and ensure that business value is being met
• Collaborate with other Product Owners to resolve dependencies coordinate efforts and deliver crossfunctional initiatives and technical enablers. Represent the team at Product Owner checkins and pass relevant information back to the team

This position is onsite and will reside in the greater Seattle WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications :

MINIMUM QUALIFICATIONS

• 1 years of experience as a Product Owner or related role
• 3 years of business and/or systems analysis experience
• Experience in a software development environment with Agile Development practices including Scrum and SAFe
• Experience in creating and presenting complex technical concepts to a broad range of audiences
• Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
• Excellent time management organization skills and the ability to manage competing priorities
• Outstanding verbal and written communication
• Ability to compose concepts ideas and designs into actionable/measurable deliverables

DESIRED QUALIFICATIONS

• Experience with Logistics Brokerage and/or Transportation Industry
• Certification in Leading SAFe and/or Certified Scrum Product Owner (CSPO) and experience working as part of a technical development team.
• Working knowledge of Azure DevOps SharePoint and Visio

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H1B visa) for this opportunity.

Additional Information :

Expected base salary:  $100000 to $145000

Expeditors offers competitive benefits to all fulltime employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime