Customer Experience Supervisor
Customer Experience Supervisor
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Job Description
Join our team at the Milton Head Office where youll take the lead in coaching and guiding our Customer Experience Agents to excel in both sales and customer service. In this dynamic role youll oversee staff during shifts manage workloads and ensure smooth queue operations. Youll also play a key part in resolving conflicts helping to achieve first-call resolution and deliver exceptional customer experiences.
To be considered for this opportunity you will have:
Relevant experience performing in a leadership role in a quality focused customer sales and service in a call centre environment.
Naturally you will have a well-developed telephone manner outstanding organisational skills attention to detail and high-level verbal and written communication skills.
Track record of delivering targeted KPIs in a fast-paced environment
Demonstrated computer literacy with experience using Microsoft Office Suites
Contact: Kerry Smith Talent Acquisition Specialist
yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.
yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.
In our team we value diversity inclusivity and people who want to make a difference
Required Experience:
Manager
Employment Type
Full-Time
