Customer Experience Manager
Customer Experience Manager
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Job Description
Customer Experience Manager
Wakefield Fitness & Wellbeing Centre Management Team Permanent Full time
Salary up to 36000 fantastic benefits
40 hours per week
Nuffield Health the UKs largest healthcare charity and for over 60 years weve been working to make the UK fitter healthier happier and stronger. We do this through our family of 31 award- winning hospitals 110 fitness and wellbeing clubs healthcare clinics and over 200 workplace wellbeing services. As a charity we dont answer to shareholders. We invest all our income back into our services and into pioneering improvements in care so more people can benefit.
Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.
As our Customer Experience Manager you will;
Effectively manage concierge/Front of House and fitness teams and the F&B service. Manage and drive the commercial success of all key revenue generating services and member retention within the centre including subscriptions swim Food and Beverage Retail Junior Programming
Set standards for customer experience across the whole customer journey
Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
Set measurement framework for lead and lag indicators of customer experience
Liaise with stakeholders across the business in support of key performance outcomes
To be successful the Customer Experience Manager needs to be naturally collaborative work well with others and influence using verbal and written communication along with having;
Honours degree or equivalent of knowledge acquired through experience other qualifications and training/development.
Demonstrable knowledge skills and experience in the field of Customer experience sales and marketing.
Good understanding of developing trends in customer experience expectations and segmentation.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.
Join Nuffield Health and create the future you want today.
If you like what you see why not start your application now We consider applications as wereceive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
It starts with you.
Required Experience:
Manager
Employment Type
Full-Time
