Supervisor, Customer Experience
Supervisor, Customer Experience
Posted on :
24-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Track Description:
- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional operational and program management.
General Profile.
- Supervises daily tasks of the business technical support and production teams
- Responsible for team results
- Works within established precedents and practices.
- Evaluates and organizes information to solve for problems and challenges
- Ability to work without supervision.
Functional Knowledge
- Comprehensive understanding of processes procedures systems and concepts.
Business Expertise
- Ability to coordinate team efforts to achieve overall company and client goals.
Impact
- Directly impacts the quality of services provided
- Supports and trains team members to impact end user experiences
Leadership
- Provides supervision including coaching and quality checks to support associate progress
Problem Solving
- Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
- Strong communication skills to share ideas and information.
Responsibility Statements
- Delivers quality productivity and compliance KPI reports.
- Coaches and gives feedback to team members to enhance performance.
- Shares processes and business updates with the team.
- Supervises the team to identify coaching opportunities.
- Recommends training interventions when necessary.
- Outlines best practices for associate growth and improvement.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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