Pensions Systems Analyst

Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes.

This is an exciting opportunity to join Outsourcing as a Systems Analyst within the Technology function reporting to the Systems Analyst Lead in OGB Technology.

You will be joining a large team of Systems Analysts with diverse skills and experience the job requires a motivated professional who is experienced in taking responsibility who can independently deliver results on both a generic product level as well as client specific projects.

The Role

• Liaise with business analysts and/or other stakeholders as appropriate to ensure that requirements are well defined and understood to formulate a high-level solution.
• Produce logical design models where appropriate in conjunction with Lead Systems Analyst and Functional Architects.
• Work closely with technical developers to produce a high-level solution and document it such that it is possible to walk through with the end users/stakeholders and the development team.
• Convincing and presenting proposals by way of high-level solutions to end users and/or stakeholders.
• Perform business process modelling to appropriate levels of detail.
• Able to produce and present detailed technical specification to the build teams.
• Work closely with testers to help define and drive the acceptance testing.
• Maintain system documentation to ensure completeness.
• Works closely with the development colleagues during the build phase of new initiatives.
• Work in a collaborative manner within a high-pressure environment to develop key relationships.
• Understand and embody the Product vision and business needs for a successful low-defect on-time product release.
• Manage risks and issues and escalate as necessary.
• Understand the Product vision and business needs for a successful low-defect on-time product release.
• Actively participate within Scrum Ceremonies.
• Actively serve as a champion of quality for their scrum team and helps support the SA Community of Practice knowledge sharing sessions lunch & learn brown bag sessions and other learning sessions.
• Manages the design phase of proposed new initiatives in a timely fashion. Accurately reports progress into the TMO function.
• Constant pursuit of improving team velocity and efficiency allowing effective release planning and diagnostics for the team.
• Helps team members self-organize and apply cross-functional competencies to create high-value products.
• Pursues continual growth related to the business domain within the respective line of business.
• Embraces and continuously improves analysis knowledge and skills.
• Advocates improving quality during all stages of software development.
• Continually develops deep functional skills while exploring cross-functional skills.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in-person and in office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Requirements

• Experience in development and support of Financial Services Applications is essential.
• Relevant experience as a Systems Analyst on Large projects within an insurance claim processing or pensions industry.
• Able to grasp new concepts quickly demonstrating understanding of the implications of technical issues on business requirements and / or operations and ability to work unsupervised and as a member of the team.
• Skilled at producing application and business requirements.
• Strong analytical skills with good data analysis experience.
• Strong business/client engagement skills.
• Excellent working knowledge of Relational Databases (to include having SQL Skills).
• Subject matter expert in Insurance and/or Pensions Administration Systems. The candidate must have strong technical skills in producing solution documentation to include database design.
• Ability to influence network and collaborate with stakeholders.
• Keen to achieve personal success success for the organisation and successful results for clients. This means continuously working to improve skills and knowledge and having a positive attitude towards change and organisational development.
• Self-motivated with the ability to prioritise meet deadlines and manage changing priorities. Prepared to put in the extra effort when needed to meet difficult targets
• You will need to demonstrate a can do attitude overcoming problems as they arise and maintaining high levels of performance when dealing with difficult and investigating work.
• Recognise the importance of adhering to quality standards and work procedures to maintain the integrity of the systems under test.
• Ideally to be familiar with web architecture plus web services.
• Convincing at presenting proposals by way of high-level solutions to end users and/or stakeholders.
• Team player: able to build stakeholder and team relationships works with minimal supervision.
• Ability to create an environment that encourages professional development.
• Ability to build strong working relationships with IT and business managers.
• Ability to influence network and collaborate with stakeholders.

Technical competencies

Subject Matter Expertise

• Developing expertise
  • You strengthen your depth and/or breadth of subject matter knowledge and skills across multiple areas.
  • You define the expertise required in your area based on emerging technologies industry practices. You build the teams capability accordingly.
• Applying expertise
  • You apply subject matter knowledge and skills across multiple areas to assess the impact of complex issues and implement long-term solutions. You foster innovation using subject matter knowledge to enhance tools practices and processes for the team.

Solution Development

• Systems thinking
  • You spearhead and foster collaboration across OGB to develop solutions to complex issues.
  • You apply a whole systems approach to evaluating impact and take ownership for ensuring links between structure people and processes are made.
• Focusing on quality
  • You instill a quality mindset to the team and ensure the appropriate methods processes and standards are in place for teams to deliver quality solutions. You create and deliver improvement initiatives.

Technical Communication

• Simplifying complexity
  • You develop tools aids and/or original content to support the delivery and/or understanding of complex information. You guide others on best practice.
• Influencing stakeholders
  • You are adaptive across a range of situations effectively tailoring your delivery methods based on your knowledge of stakeholders to have maximum impact and influence.

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email

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