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You will be updated with latest job alerts via email$ 48898 - 73549
1 Vacancy
THE PROGRAM
Our agencys mission is to Transform Lives Through the True Power of Child Support. The Ventura County Department of Child Support Services Program (VCDCSS) was established in 1975 to provide children with the financial medical and emotional support they need to help ensure a bright future. Child support payments help provide children with food shelter clothing and other necessities. By providing the means for many families to meet their most basic financial needs the program is a critical part of efforts to fight poverty in California. In addition public assistance recipients are required to open a child support case with collections being used to recoup the governments cost of providing that assistance. Californias program is administered by 49 local child support agencies (called LCSAs) and operates under the oversight of the California Department of Child Support Services (DCSS). DCSS is committed to cultivating a diverse equitable and inclusive workforce in all departments.
THE POSITION
Under immediate (I) or general supervision (II) acts as the first public contact and line of service for callers and/or visitors which may include parents receiving support and parents paying support staff attorneys employers agencies and others acting on behalf of families and children. Interacts with callers and/or visitors to provide information in response to inquiries. Verifies case data identifies and determines solutions and documents calls in a highvolume call center environment.
CSS Customer Service Rep. I is the entry level classification where under immediate supervision emphasis is on learning to perform the required duties through formal classroom and on the job training.
CSS Customer Service Rep. II is the journey level classification in the series responding to callers and/or visitors by providing information and resolving problems
APPROXIMATE SALARY:
CSS Customer Service Representative I: $23.51 $32.92 (per hour)
CSS Customer Service Representative II: $25.26 $35.36 (per hour)
EDUCATIONAL/BILINGUAL INCENTIVE:
Incumbents may be eligible for educational incentive of 2.5% 3.5% or 5% based on the completion of an Associates Bachelors or Masters degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.
TELECOMMUTING OPTION: Some positions may allow for telecommuting following successful demonstration of competency in the position.
AGENCY/DEPARTMENT:Department of Child Support Services
TENTATIVE SCHEDULE:
OPENING DATE:May 5th 2025
CLOSING DATE: May 16th 2025 at 5:00 p.m.
APPLICATION REVIEW COMPLETE:May 23rd 2025
WRITTEN EXAM: June 9th 2025
CERTIFICATION OF NAMES: June 13th 2025
SELECTION INTERVIEWS:Week of June 30th 2025
SELECTION NOTICES: July 7th 2025
NOTE: If appointed at the lower level incumbent may be promoted to the higher level without further exam upon meeting the minimum requirements demonstrating satisfactory performance and in accordance with the business needs of the department.
Duties may include but are not limited to the following:
FINAL FILING DATE: Applications must be received by the County of Ventura Human Resources in Ventura Californiano later than 5:00 p.m. on Friday May 16th 2025.
To apply online refer to web site: If you prefer to fill out a paper application form please call (805)for application materials and submit them to County of Ventura Human Resources Division 800 S. Victoria Ave. Loc. # 1970 Ventura CA 93009. No application materials will be accepted via email for this recruitment.
Applicants must provide sufficient information under the Education/Work experience portion of the application and supplemental questionnaire if applicable to thoroughly and accurately demonstrate your qualifications in order to determine eligibility. A resume and/or other related documents may be attached to supplement your responses in the above sections; however it/they may not be substituted in lieu of the application.
NOTE: If presently permanently employed in another merit or civil service public agency/entity in the same or substantively similar position as is advertised and if appointed to that position successful performance in a merit or civil service style examination then appointment by Lateral Transfer may be possible. If interested please click here for additional information.
SUPPLEMENTAL QUESTIONNAIRE qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicants qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result in the application being removed from consideration.
APPLICATION EVALUATION qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to the written examination.
WRITTEN EXAMINATION 100%: A jobrelated written examination will be conducted to test applicants knowledge on areas such as comparison office operations and practices reading comprehension interpersonal relations public contact and customer service and English usage. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list. A verification notice will be sent confirming the test schedule and location details.
The eligible list established from this recruitment will be used to fill present and future regular temporary fixedterm intermittent and extrahelp vacancies. Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.There are currently multiple Regular fulltime vacancies within the Ventura County Department of Child Support Services.
NOTE: If appointed at the lower level incumbent may be promoted to the higher level(s) without further examination upon meeting the minimum requirements demonstrating satisfactory performance and in accordance with the business needs of the department.
BACKGROUND INVESTIGATION: A thorough background investigation which may include inquiry into past employment education criminal background information and driving record may be required for this position.
For further information regarding this recruitment please contact Irene Ealdama by email at or by telephone at (805).
Required Experience:
Unclear Seniority
Full-Time