VSU -Field Service Technician (Tier II)

RICEFW Technologies Inc

Posted on : 31-07-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

Petersburg, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 31-07-2025

Job Description

VSU - Field Service Technician (Tier II)
Hybrid work schedule and Only F2F Interview is needed

Under general supervision the Field Service Technician provides comprehensive hands-on on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software hardware and network problems with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct on-site service clearly communicating solutions and ensuring optimal functionality for users across the campus. This position requires a Tier II support level. Required/Desired Skills Skill Required /Desired Amount of Experience Windows (10/11) Understanding of installation configuration troubleshooting (e.g. registry services event viewer) Required 3 Years MacOS: Proficiency in installation configuration troubleshooting and user management. Desired 3 Years Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM hard drives) Required 3 Years Peripheral Devices: Installation configuration and troubleshooting of printers scanners monitors and other peripherals. Required 3 Years Wireless Networking: Knowledge of Wi-Fi standards security protocols (WPA2/3) and troubleshooting connectivity issues. Required 3 Years Microsoft Office Suite: Advanced proficiency in Outlook Word Excel PowerPoint and Teams (installation troubleshooting data recovery) Required 3 Years Remote Desktop Tools: Proficiency with tools like TeamViewer RDP Any Desk for remote support. Nice to have 3 Years Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users writing clear documentation and professional Required 3 Years Customer Service: Patience empathy and a helpful attitude when assisting users. Required 3 Years Time Management & Organization: Prioritizing tasks managing multiple requests and maintaining accurate records. Required 3 Years Teamwork: Collaborating effectively with other IT professionals. Required 3 Years Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 What city and state is your candidate currently located. Question4 Is your candidate available to interview and work on site in Petersburg VA as needed

Employment Type

Full-time

Company Industry

Key Skills

Apply Now

About Company

RICEFW Technologies Inc

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

VSU -Field Service Technician (Tier II)

RICEFW Technologies Inc

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

Warehouse Supervisor II - First Shift

Customer Service Representative

Customer Service Assistant

Corporate Counsel II - Employment

ULD Repair Technician - ILN Airport

Car Technician

Maintenance Technician

Refractory Technician