Credit Support - Team Leader
Credit Support - Team Leader
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Job Description
The Credit Support Analyst Team Leader a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements making it an essential part of our team. As a Credit Support Analyst you will gain valuable exposure to various aspects of running a banking office contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment.
Job Summary
As a Credit Support Analyst Team Leader within our Loans group you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes including Deal Closing Drawdowns Rollovers Repayments Prepayments Funding RateFixings Fees and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation allowing you to make a significant impact on our operations
Job Responsibilities
- Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
- Supervise processes like Deal Closing Drawdowns Rollovers and Nostro & Past Due Reconciliation.
- Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
- Serve as the SME handling complex processrelated queries and routing them to onshore teams if needed.
- Implement a robust Knowledge Management model including SOP maintenance and training.
- Drive 100% compliance with processrelated policies guidelines and controls.
- Motivate and support team members to meet goals identifying HIPOs and planning for their development.
- Identify alternatives and options for issues seeking alternative scenarios.
- Work collaboratively with others valuing diverse skills and building interdependence.
- Identify training needs to improve performance and ensure compliance with training timelines.
- Ensure high team depth with trained backups for critical work queues.
Required qualifications skills and capabilities
- Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles.
- Gain knowledge of loan systems like Loan IQ.
- Possess knowledge of nostro/cash matching General Ledger reconciliation and SWIFT and remittance systems.
- Demonstrate strong problemsolving and investigative skills to analyze and resolve processrelated issues.
- Maintain a strong risk and control mindset.
- Understand investment banking products including loans.
- Drive small to mediumsized projects achieving strong results.
Preferred qualifications skills and capabilities
- Maintain a strong control mindset and adhere to a high degree of business ethics with indepth experience in loan products and global markets.
- Communicate excellently and possess the ability to pick up complex systems architecture easily.
- Drive global initiatives and effect change in a large organization.
Employment Type
Full-Time
