Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Supervise the activities and performance of Service Technicians providing technical support expertise leadership and accountability for staff in the assigned geographic area or location.
Operational Management:
Plan organize manage schedule and control all daily activities of assigned staff ensuring adherence to schedules task orders contract execution and cost estimates.
Collaboration and Communication:
Liaise with all departments on related departmental activities providing firstline support and guidance for technical staff.
Communicate management directives to staff and ensure compliance in areas such as time reporting and field documentation.
Customer Satisfaction:
Follow up on customer satisfaction issues drive resolutions and engage company resources to address customer concerns within the contract scope.
Maintain effective customer communications and ensure contractual obligations are fulfilled.
Performance Management:
Establish goals and development plans for all direct reports.
Evaluate employee performance.
Ensure fair and effective performance measures are assigned motivating employees to achieve or exceed goals.
Qualifications :
Minimum of five (5) years of management experience in B2C.
Proficient with MS Office Suite (Teams Excel Outlook PowerPoint Project SharePoint and Word).
Ability to establish and maintain effective working relationships with internal and external customers.
Detailoriented organized with strong planning and reporting skills.
Excellent oral and written communication and followup skills.
Strong analytical and decisionmaking abilities.
Selfmotivated with the ability to motivate and influence others.
Ability to manipulate navigate and utilize electronic webbased service tools.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
