Regional Service Manager (VIC)
Regional Service Manager (VIC)
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Job Description
About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer BYD has created a broad range of battery-electric hybrid-electric and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
Based in our Melbourne Mulgrave office this Regional Service Manager role is an additional headcount added to the team. As our business grows you will be working alongside our existing Regional Service Manager in VIC area with the following daily duties:
- On-site inspection of service centres in the areas.
- Guide and promote the improvement of customer satisfaction in service centres.
- Manage the service centres to ensure the implementation of BYDs company policies.
- Manage and guide the handling of customer complaints and special incidents in the region.
- Coach and support the service centres to meet the service standards; provide trainings to their staff when necessary.
- Other ad-hoc duties required in the aftersales operations area.
Key requirements:
- Experience in after-sales regional management or dealers management.
- Willingness to travel among different regions.
- Strong in building rapport with various stakeholders and stay calm under pressure.
- Demonstrate business acumen with the ability to apply strategic thinking to uphold the companys service standard and brand image.
- Adaptable and proactive in problem-solving.
If you believe you are a good fit for the role please dont hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything youve learned so far be challenged work together with industry leaders and be a part of a supportive and vibrant team then BYD is ready for you.
Employment Type
Full Time
