IT Assistant
IT Assistant
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1 Vacancy
Job Description
Job Title: Technology Support Assistant
Exemption Status/Test: Nonexempt
Reports to: Technology Support Manager
Primary Purpose:
Perform onsite technical work to install and maintain computer equipment and network and software applications throughout the district. Respond to work order requests by diagnosing and repairing network and computer hardware.
Qualifications:
Education/Certification:
High school diploma or GED
Special Knowledge/Skills:
Knowledge of computer hardware and software applications
Ability to install maintain and repair computers and peripherals Broad knowledge of computer hardware and software applications
Familiar with Google Chrome (GSuite) and Windows Office Suite
Ability to detect and resolve technical or technologyrelated problems Strong organizational communication and interpersonal skills
Experience:
2 years of work experience in technical support position preferred Work experience in ISD preferred
Major Responsibilities and Duties:
Technical Support
1. Install configure maintain and upgrade computers and peripherals network cabling and network peripherals throughout the district. Relocate computer hardware peripherals and equipment as needed.
2. Provide technical assistance to users of computers instructional equipment and software.
3. Install and configure application and operating system software and upgrades.
4. Assist with the installation maintenance troubleshooting and repair of data communications circuits and equipment.
5. Assist with the organization and distribution of technologybased material for classroom use.
6. Analyze and identify trends in issue reporting and devise preventative solutions.
Equipment Repair and Maintenance
7. Diagnose and repair network connectivity and hardware issues including printers terminals and personal computers.
8. Remove old equipment and perform data migration to new machines.
9. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
10. Maintain accurate records of time and materials required to perform repairs and service.
Inventory
11. Maintain accurate inventory of hardware software and other equipment and material at assigned site(s).
12. Identify request and control the inventory of repair parts.
Other
13. Track all software materials and licenses performing routine inventories and filing.
14. Compile maintain and file all physical and computerized reports records and other documents as required.
15. Comply with policies established by federal and state law State Board of Education rule and local board policy.
16. Comply with all district and campus routines and regulations.
17. Follow district safety protocols and emergency procedures.
18. Other duties as assigned.
Supervisory Responsibilities:
None.
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; standard office equipment
Posture: Prolonged sitting and standing; regular kneeling/squatting bending/stooping pushing/pulling and twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking grasping/squeezing wrist flexion/extension reaching; may climb ladders
Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over)
Environment: Exposure to electrical hazards; may require prolonged and irregular hours; frequent districtwide travel.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Employment Type
Full-Time
