Assistant Manager - Stewarding

JOB SUMMARY

Assists in the management of the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations night cleaning back dock cleaning and maintenance banquet plating and food running. Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the procurement food and beverage culinary or related professional area.

OR

2year degree in Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the procurement food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing DaytoDay Operations

Orders and manages necessary supplies. Verifies that workers have supplies equipment tools and uniforms necessary to do their jobs.

Schedules events programs and activities as well as the work of others.

Monitors the inflow of ordered materials and the maintenance of current materials.

Conducts china glass and silver inventories.

Controls inventories of food equipment smallware and liquor and report shortages to designated personnel.

Inspects supplies equipment and work areas in order to verify efficient service and conformance to standards.

Investigates reports and followsup on employee accidents.

Manages all equipment china glass and silver (e.g. adequate clean supplies of each).

Follows loss prevention policies to prevent accidents and control costs.

Enforces proper cleaning routines for serviceware equipment floors etc.

Enforces proper use and cleaning of all dish room machinery.

Verifies all food holding and transport equipment is in working order.

Verifies compliance with all applicable laws and regulations.

Verifies compliance with food handling and sanitation standards.

Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.

Assisting in Leading Kitchen Team

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Assists with management of employees and management of all daytoday operations. Understands employee positions well enough to perform duties in employees absence.

Verifies and assists with maintaining the productivity level of employees.

Serves as a role model to demonstrate appropriate behaviors.

Achieves and exceeds goals including performance goals budget goals team goals etc.

Celebrates successes by publicly recognizing the contributions of team members.

Encourages and builds mutual trust respect and cooperation among team members.

Communicates performance expectations in accordance with job descriptions for each position.

Establishes and maintains open collaborative relationships with employees.

Participates in the management of departments controllable expenses to achieve or exceed budgeted goals.

Strives to improve service performance.

Solicits employee feedback.

Understands the impact of departments operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Attends meetings and communicates with executive peers and subordinates as an effort to improve quality of service.

Manages daytoday operations verifies that the quality standards and meeting the expectations of the customers on a daily basis.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Assisting in Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Assists with recruiting interviews hiring and promoting employees in the organization.

Trains employees in safety procedures.

Provides feedback to individuals based on observation of service behaviors.

Reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies that property policies are administered fairly and consistently.

Verifies that utility staff is properly trained regarding sanitation equipment handling and chemical usage.

Participates in employee progressive discipline procedures.