Product Manager Intern (Masters Degree) - Summer 2026

Internship Program Overview 

At ServiceNow were looking for students who want to learn grow and take a giant step early in their careers all while making a giant impact. We offer 12-week summer internship opportunities across various business functions. 

Interns will participate in executive speaker series career development workshops philanthropic efforts and team-building activities. Additionally interns will have access to online learnings and a dedicated summer coach to further grow their careers with us. 

At ServiceNow our technology makes the world work for everyone and our people make it possible. To learn more check out our Early Career Page! 

Product Team Overview 

We are looking for full-time Masters or MBA students (1-3 years of experience) to join our Product Management team at ServiceNow. As a Product Manager you will work on complex high-tech problems by undertaking research designing and executing analysis and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of product management at a high-growth enterprise software company! 

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a products success.  
 
We have two types of Product Managers within our teams:Inbound and Outbound 

Inbound Product Managersplan for and develop new products and future releases of a product. They gather feedback to determine the problems were trying to solve then generate a product roadmap. They work with various teams such as release management design and engineering development.  

A few key responsibilities of Inbound PMs include: 

• Set product vision & strategy 
• Define the roadmap requirements & product success metrics 
• Develop and test innovative product ideas 
• Work closely with customers to understand their needs and problems to be solved 
• Own detailed competitive analysis for their feature/product 

Outbound Product Managersenable Go-To-Market teams on product innovation and evangelize the product with customers and partners. Considered the product experts they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.  

A few key responsibilities of Outbound PMs include: 

• Enable our go to market partners 
• Define pricing & packaging (in collaboration with our pricing team) 
• Provide best practice content and guidance 
• Package and deliver in-depth competitive analysis for go to market partners 
• Drive customer usage and adoption programs 
• Occasionally provide onboarding and renewal help 

Additional possible responsibilities include: 

• Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives. 
• Work and collaborate directly with Product Managers Product Design & Development Teams to build new features and improve adoption on existing features. 
• Build familiarity with scrum process and willingness to contribute to team deliverables. 
• Understand product strategy that sets us up for success as we look to grow to $15B in revenue. 
• Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements. 
• Oversee the product or project timeline deadlines milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated. 
• Contribute to the complete product lifecycle from researching market needs and competition analyzing customer data writing product requirements and delivering product features to market. 
• Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value. 

To stand out & expedite reviews: In the hiring manager notes record your preference between Inbound or Outbound and your number of years of relevant experience. 

Qualifications :

Location for internships will vary based off team growth strategies.

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Currently enrolled in an accredited university as a full-time student pursuing a Masters degree in Product Management Engineering Business Management Analytics Computer Science Information Systems Applied Sciences or a related field. 
  • 1-3 years of related experience (not to exceed 3yrs experience)
  • Graduating spring/summer 2026 preferred
• Preferred: Experience or awareness with Agile and the Software Development Lifecycle  
• Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment 
• Preferred: Demonstrated project management experience from previous internship or academic or personal projects
• Experience defining and capturing product requirements and transforming them into a product roadmap 
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering whats desirable viable and technically feasible. 
• Strong prioritization skills and the discipline to focus on high impact activities  
• Deep curiosity about customer needs along with building customer relationships and delivering high value solutions 
• Exceptional problem-solving and analytical skills and a proven process of data-validated hypothesis-driven experiment-tested decisions.

For positions in this location we offer a base pay of $43.35 - 55.58/hr plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Intern