A&H Claims Team Manager
A&H Claims Team Manager
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Job Description
About Chubb
Chubb is the worlds largest publicly traded property and casualty insurance company. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 33000 people worldwide. Additional information can be found at:
Chubb is seeking a dynamic and resultsoriented A&H Fast Track Team Manager to join our growing international team at the EMEA Claims Centre in Madrid. In this key leadership role you will oversee a team of 16 claims processors within the Accident & Health claims function ensuring the delivery of exceptional service and highquality outcomes for our customers across the EMEA region. Your team will be composed of individuals with various language capabilities supporting activities for multiple countries and ensuring comprehensive service delivery. You will lead and motivate your diverse team fostering a collaborative environment that promotes efficiency compliance and continuous improvement. Your responsibilities will include managing the claims handling process for a diverse portfolio of Fast Track Claims ensuring adherence to operational regulatory and service standards. You will leverage your expertise to conduct regular process reviews and drive enhancements in claims management strategies. This role emphasizes the alignment of best practices across the wider EMEA region with a focus on improving customer and operational delivery. If you possess supervisory experience within a professional claims environment and are looking to enhance your career with a global leader we invite you to apply for this exciting opportunity at the EMEA Claims Centre in Madrid where you will play a vital role in supporting our international operations.
Key Responsibilities
- Lead Team Development: Coach mentor and lead a team of 16 claims processors handling Fast Track Claims. Monitor and evaluate team activity to consistently improve performance and develop talent. Lead by example and promote Chubbs CODE culture ensuring adherence to Chubb Claims Handling Guidelines.
- Implement Claims Strategies: Be responsible for the implementation of Accident & Health (A&H) claims strategies and develop core processes to ensure the delivery of efficient service levels appropriate to the products sold.
- Set and Monitor Performance Targets: Identify stretch targets for key outcomes and report on performance metrics including Cycle Time Fast Track processing CSP (Portal) usage NPS & CSAT Quality and response times for Acknowledging correspondence and Effecting Payment.
- Generate Reports: Provide the claims manager with monthly and adhoc claims reports managing performance and identifying areas for improvement.
- Manage Relationships: Assist with the management of key stakeholders and business relationships while building and maintaining strong client relations through timely and clear communication.
- Ensure Compliance: Ensure key controls are active and effective adhering strictly to all compliance and regulatory requirements impacting the claims function. Utilize the claims peer review process to seek constant improvement.
- Facilitate Training and Development: Conduct regular training sessions and knowledgesharing initiatives to keep the team updated on industry practices and Chubb policies.
- Recruitment and Onboarding: Involve yourself in the recruitment and onboarding processes of new team members to ensure a strong and capable workforce aligned with the centers goals.
- Support Growth and Strategy Implementation: Actively support the growth and strategic implementation of the Madrid Claims Centre contributing to initiatives that enhance operational efficiency and service delivery.
- Represent Chubb: Act as a representative of Chubb at internal and external meetings.
- Contribute to Process Improvement: Analyze claims data and trends to identify opportunities for improving processes and enhancing customer service delivery across the EMEA region.
Qualifications
Requirements and Experience
- Bachelors degree in law is preferred.
- Proven leadership team management and motivational skills with a track record of developing highperforming teams.
- Previous claims management experience at a Team Leader or Supervisor level demonstrating the ability to lead effectively in a claims environment.
- Experience with Accident & Health (A&H) or other commercial lines claims is advantageous and will be considered a valuable asset.
- Competent in Microsoft Office Suite with a sound understanding of the insurance and reinsurance market preferred.
- Strong problemsolving competencies with a practical and commonsense approach to addressing challenges encountered in daytoday operations.
- Solid experience in claims handling within an insurance company or brokerage environment showcasing expertise in the claims process.
- Exceptional integrity dedication and attention to detail ensuring the highest standards of quality and compliance.
- Excellent communication numeracy and organizational skills for effective interaction with team members and stakeholders.
- Capability to analyze data and performance metrics to inform decisionmaking and facilitate continuous improvement.
- Strong interpersonal skills and the ability to build and maintain relationships with clients and thirdparty stakeholders.
- Proficiency in additional languages is a plus reflecting the international nature of the EMEA team.
What we offer in return:
- 29 days of vacation a year
- 2 days working from home option additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
Comprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.
Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
Required Experience:
Manager
Employment Type
Full-Time
