Retention Specialist - Spanish Market
Retention Specialist - Spanish Market
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Job Description
At Amenitiz were on a mission to simplify hospitality management whether its in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 14000 hoteliers worldwide were more than just another SaaS scaleupwere revolutionizing one of the worlds oldest industries. With over $50 million raised from toptier VCs who back disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest startups.
Our team nearly 300 strong is based in beautiful Barcelona. At Amenitiz we cultivate a culture of positivity and personal growth. Our team members are enthusiastic thrive on ownership and excel in collaboration. Every day we lead by example prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.
About the role:
As a Retention Specialist your mission is to ensure customer satisfaction and loyalty by efficiently managing churn requests addressing negative reviews and preventing unpaid or disputed accounts. You will also proactively engage with customers to mitigate potential churn and develop strategies to enhance retention ultimately contributing to the companys longterm success.
- Managing churn requests promptly and efficiently striving to respond to 100% of requests within 48 hours.
- Proactively engaging with customers to prevent churn requests and address potential concerns.
- Monitoring and addressing negative reviews on platforms like Trustpilot Google My Business etc. bolsters our online reputation.
- Implementing strategies to prevent unpaid or disputed accounts thereby mitigating the risk of potential ghost churns.
- Creating and implementing strategies to minimize churn rates. This might involve offering incentives personalized solutions or special offers to encourage customers to stay.
- Working closely with other departments such as sales product and customer support to ensure a seamless customer experience and address any underlying issues that may contribute to churn.
- You have a solid experience in a clientfacing role ideally in the hospitality industry.
- Exceptional written and verbal communication skills in Spanish along with proficiency in English.
- Problemsolving abilities: you often think creatively to come up with solutions that meet the needs of both customers and the company.
- Persistence and resilience as Retention Specialists may face challenges in convincing customers to stay.
- A strong willingness to test learn and implement new processes to fulfil this mission.
Our Benefits:
- Extensive medical and wellness coverage to ensure youre feeling great physically and mentally.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits Tuesday breakfasts Thursday afteroffice and everyday sunshine and views at the rooftop.
- We do monthly teambuilding activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil to poetry cooking or magic workshops.
- Forget about waiting till the end of the month to get paid. Access your salary any day you want!
- Flexible remuneration: enjoy saving on restaurants kindergarten transport and training.
- Exponential growth opportunities within an energetic fastgrowing and international environment (35 nationalities).
- Eager to be inspired and learn We will buy ANY book you want while also having a deep library with amazing knowledge to trigger your growth.
If youre a strategic thinker with a passion for driving growth and innovation we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!
Required Experience:
Unclear Seniority
Employment Type
Full Time
