Bilingual Support Ninja Spanish & English
Bilingual Support Ninja Spanish & English
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Job Description
Bilingual Support Ninja Spanish & English 24/7 Global Helpdesk in Lisbon
Location: On-site Lisbon Portugal
Start Date: 4 September 2025
Schedule: Monday to Sunday 24/7 Rotative Shifts (including night shifts)
Days Off: 2 rotative days per week
Relocation: Not included for this project
Become the Voice That Solves ProblemsAround the Clock!
Do you speak fluent Spanish and have a solid C1 level of English Are you ready to assist global customers in a fast-paced environmentday or night If youre someone who thrives under pressure and loves to help this Bilingual Support Ninja role is for you.
Your Daily Mission
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Handle inbound customer queries in Spanish and English across multiple channels: phone chat and email
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Offer fast friendly and effective solutions to customers worldwide
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Navigate technical tools and systems while remaining empathetic and composed
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Work independently and as part of a team across a 24/7 rotating schedule
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Accurately document interactions and follow escalation procedures when necessary
You Bring
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Spanish (C1) and English (C1 minimum) certified via the Harver English assessment
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Minimum 1 year of customer service experience
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A calm professional and positive communication style
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Availability to work flexible hours including night shifts
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High emotional intelligence and a people-first mindset
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Good digital skills and a proactive approach to challenges
Your Rewards
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Base Salary: 870/month (x14 months)
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Performance Bonus: 80/month (x11 months)
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Meal Allowance: 7.23 per working day
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Transport Allowance: 20/month
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Health Insurance: Active from Day 1 (free after 6 months)
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Braga Bonus (if applicable): 20/year
Accepted Documents
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EU ID
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Portuguese Residence Card
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Manifestao de Interesse
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Visa holders (under review case-by-case basis)
Apply Today No Cape Needed Just Your Language Skills!
Employment Type
Full Time
