Office Assistant 3 (PCN 089075)
Office Assistant 3 (PCN 089075)
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Job Description
Job Description
This onsite position is located in our Juneau Headquarters Office in the State Office Building in beautiful downtown Juneau Alaska. This position is not eligible for telework. Not sure of who we are or what we do Please visit our website at the Next Step in Your Career as an Office Assistant 3 with Our Customer Service Team!
We are seeking a motivated and detailoriented professional to join our Customer Service Team as an Office Assistant 3. In this vital role you will provide essential support to the Customer Service Supervisor Accounting Technicians and fellow Office Assistants helping to ensure the seamless operation of our daily activities.
With a strong focus on accuracy initiative and highquality service you will be responsible for managing borrower records facilitating clear and timely communications and assisting in the preparation of professional loan applications and informational materials. You will also play an integral role in advancing our recordkeeping processes by supporting digitization initiatives and collaborating on team projects.
As the welcoming and dependable point of contact for our Customer Service section you will deliver outstanding service to both current and prospective borrowers whether in person or over the phone while guiding them to the appropriate resources within our division.
This position offers a unique opportunity to blend your administrative talents with the missiondriven work of the Division of Investments helping to empower Alaskans and strengthen our states economy. If you are ready to make a meaningful impact and grow your career in a dynamic servicefocused environment we invite you to join us!
Our organization mission and culture:
The Division of Investments administers and services several state loan programs across various industries. These programs promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector thus ensuring Alaska is open for business. You will occupy a pivotal role within the Customer Service team ensuring that projects are coordinated between internal customers and financial records are maintained in the pursuit of the departments mission.
The benefits of joining our team:
Working within the divisions Customer Service team will provide a significant boost to your resume as you become immersed in document creation payment processing and daily interactions with the great people of Alaska.
The division has a strong history of advancing internal employees whether it be via task empowerment or promotion. Above all there is the great satisfaction of working within a positive team environment which directly impacts the economic wellbeing of Alaska.
The working environment you can expect:
As this is an onsite position and not eligible for telework you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space with splendid views of Mount Juneau and the Gastineau Channel.
The 9th floor has a fully equipped and spacious break room that you will have full access to as well as easy access to various restaurants and coffee shops downtown.
Our Investments team fosters a cooperative environment through staff empowerment accountability and professionalism.
To be successful in this position a candidate will need the following core competencies:Clerical: Knowledge of filing typing entering data maintaining records using and completing forms. Maintaining both an electronic and paper filing system and responding to information requests from multiple sections within the division. Uses computers software applications databases and automated systems to accomplish work product.
Customer Service Excellence: Dedicated to providing exceptional customer service. Shows empathy and professionalism when addressing inquiries and resolving issues ensuring a positive experience for clients and colleagues alike
Organizational and SelfManagement: Demonstrates exceptional organizational skills ensuring all tasks and projects are managed efficiently and effectively. Capable of maintaining orderly files and databases contributing to a seamless workflow. Sets welldefined and realistic personal goals; displaying a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible and respectful behavior.
Communication: Ability to utilize both verbal and written communication. Working with others as a team and adapting to changing priorities and timelines. Ability to follow internal guidelines and training to provide quality support for office and division.
Attention to Detail: Ability to be thorough when performing work. Including strong attention to detail accuracy. Processing of confidential mat
Minimum Qualifications
High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as performing reception duties answering routine questions on services or products retrieving information from electronic or hard copy files recording expenditures and receipts or typing routine correspondence.
Substitution:
Education from an accredited college may substitute for six months of the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).
Special Note:
High school diploma equivalent means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients answering phones typing filing sorting mail entering data receiving payments making change or maintaining logs.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular drivers license and be 18 years of age or older.
Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.Additional Required Information
At time of interview applicant(s) are requested to submit:
- Three (3) most recent evaluations if available or three (3) professional letters of recommendation and
- A list of 3 current professional references two (2) of which have held supervisory authority over you with current daytime phone numbers and current email address.
EDUCATION
If postsecondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.
WORK EXPERIENCE
If using work experience not already documented in your application also provide the employer name your job title dates of employment and whether fullor parttime. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at(toll free) or .If you choose to be contacted by emailplease ensure your email address is correct on your application and that the spam filter will permit email from the domains.For information on allowing emails from the domains visit the Lost Password Help page located at STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callin Juneau or TTY: Alaska Relay 711 oror correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201 Juneau AK. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at(toll free) or (907)if you are located in the Juneau area. Requests for information may also be emailed to.
For applicant password assistance please visit: Information
Employment Type
Full-Time
