Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a dedicated Medical Virtual Assistant to support a leading orthopedic clinic that provides world-class care to both local residents and visitors in Wyoming. This is a full-time long-term remote position ideal for someone with experience in patient scheduling phone support and healthcare communication.
If youre organized friendly and passionate about supporting patient-centered care this is your opportunity to join a collaborative and mission-driven team.
About the Practice
This orthopedic clinic is known for delivering exceptional care with compassion excellence and efficiency. As part of their ongoing growth the team is expanding its virtual support system and looking for a new VA to help manage patient scheduling and communication.
Youll be joining a practice that already successfully integrates virtual assistants youll work alongside two other experienced VAs and collaborate closely with the in-person front desk staff to ensure every patient receives top-tier service.
Why Join This Team
Join a respected orthopedic practice committed to excellence and compassionate care
Be part of a supportive team with clearly defined roles and strong virtual integration
Help improve patient access and experience while working remotely
Long-term opportunity with a clinic that values your contributions
If you re ready to support a high-caliber healthcare team and deliver exceptional service from anywhere apply today and become a Virtual Rockstar.
Help patients get the care they need while being part of a mission that makes a difference.
Responsibilities
As a key part of the virtual support team you will:
Answer incoming phone calls from patients and assist with appointment scheduling
Manage the daily appointment calendar and coordinate with the clinical team
Respond to patient inquiries via phone and email with professionalism and empathy
Maintain accurate patient records using ModMed (EHR) and Outlook
Ensure patient privacy proper documentation and adherence to scheduling protocols
Provide clear friendly and proactive communication throughout the patient journey
Future responsibilities may also include:
Contacting patients prior to appointments to gather insurance details and ensure all information is ready for check-in
Tools You ll Use
ModMed (EHR)
Outlook
Internal phone and scheduling systems
Requirements
Experience in patient-facing roles especially in medical scheduling or front desk settings
Familiarity with electronic health records (EHRs) and healthcare workflows
Clear and professional communication skills (verbal and written)
Dependable and organized with a high attention to detail
Team-oriented and able to integrate with both virtual and in-person team members
Full-time availability during Mountain Time business hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
