Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Marcor & Monson is an industry focused chemical distributor representing a variety of major domestic and foreign chemical manufacturers. Our markets include Lubricants and Metal Working Fluids Paper power and water treatment and essential chemicals.
We are seeking an experienced and innovative Customer Service Representative to join our dynamic team.
Summary:
Customer Service Representatives are responsible for order management from our customer base. This includes all aspects of a customers order starting with answering telephone calls responding to emails of approx.100 per day proactively sending customers confirmation and notifications order processing following order through billing process arranging freight rates for customers setting up and maintaining customers contacts in our ERP system sending stocking needs to supply chain printing COAs & SDSs and sending to customers communicating with logistics department regarding order status handling customer complaints and investigating short payments on invoices. The role requires extensive proactive communication with customers the sales team supply chain logistics and the management team.
Essential Duties and Responsibilities include the following:
- Embrace and work to the spirt of the Azelis mission and organizational tenants.
- Answer telephone and emails respond to customer needs and internal employees needs.
- Build effective communication lines and relationship with your customers as to develop a good understanding of how to support their needs.
- Order processing with approximately 180 240 orders per month includes taking the order via email or phone call entering the order into our ERP System and adequate follow through on orders until shipped and billed. This includes communication to customers and sales team on order updates and status changes to their orders.
- Review of customers PO instructions and updating this in our ERP System under Customer Remarks.
- Trouble shooting when any customer issues are communicated empowerment to decide upon a resolution to the problem and follow through.
- Communicate with and build a team relationship with the Technical Sales Representatives that you are assigned to support.
- Communicate with Credit department to ensure urgent orders are released from credit hold.
- Enter direct ship orders and properly communicate and hand off to Direct Ship Coordinators to submit order to principal.
- Handle customer complaints including documentation disposition and CPAR corrective and preventative action.
- New Customers Send new customer packet information to our customers and follow up until paperwork is submitted and to be sent into employee responsible for setting up new customers in ERP System.
- Send new forecasting to forecasting coordinator in supply chain.
- Communicate with Pricing Team to set up new products and pricing in customers template in ERP.
- Continuously strive to create efficiencies and improvement in Customer Service Processes
- Perform other functions of the customer service department as needed.
- Build effective communication lines with supply chain logistics and the sales team.
Other Responsibilities include (but not limited to)
- Understand and adhere to/follow the department procedures and policies.
- Understand and adhere to/follow the Azelis Americas Pharma & Health Care Business
- Additional responsibilities may be assigned as needed.
Key Strengths:
- Detailoriented and well organized.
- Ability to multitask and handle a high volume of workload with attention to detail at all times.
- Selfmotivated honest dependable and a high level of integrity.
- Superior interpersonal skills.
- Good telephone skills.
Competencies:
To perform the job successfully an individual should demonstrate the following competencies:
Analytical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills and a good command presence; participates in meetings.
Written Communication Writes clearly and informatively; presents numerical data effectively.
Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
Business Acumen Understands business implications of decisions; displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. has a strong command of margin optimization opportunities within the operation.
Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically.
Strategic Thinking Develops strategies to achieve organizational goals; understands organizations strengths & weaknesses.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- Previous CSR Experience Required 3 years experience
- College degree Desired
- Experience with order entry into a ERP system.
- Knowledge of freight terms and chemical packaging a plus.
- Good PC hardware and MS Office software skills especially with excel.
- Experience with order entry into a ERP system.
- Ability to read analyze and interpret general business correspondence.
- Effectively present information as necessary in written and spoken form.
- Good basic math skills.
- Able to treat others with respect and dignity.
- Able to maintain confidentiality on sensitive issues.
- Able to effectively work in a teambased and quality driven environment where all team members hold themselves mutually accountable.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
