Technical Support Representative
Technical Support Representative
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1-3years
15000 - 23000
1 Vacancy
Job Description
Deliver remote and onsite technical support to a range of clients
Troubleshoot Windows OS macOS Microsoft 365 and various business applications
Administer Microsoft 365 services (Exchange SharePoint OneDrive Device Management)
Manage Active Directory (OnPrem Azure AD Hybrid)
Perform onsite visits to install/configure computer and networking equipment
Liaise with thirdparty vendors for escalation and resolution
Maintain accurate documentation in IT Glue
Log and track all support issues using ConnectWise Manage
Participate in ongoing training and certification programs (Microsoft Sophos Datto Fortinet etc.)
Excellent time management and attention to detail
Proactive dependable and selfmotivated
Always presentable punctual and professional
Strong desire to grow technically and be part of a highperforming team
Able to work independently and collaboratively
Requirements
Minimum 13 years experience in an MSP support role
Excellent troubleshooting skills on Windows 10/11 (Desktop) and Microsoft 365 admin portals
Comfortable supporting a variety of business apps (MS Office MYOB Dropbox Adobe CC etc.)
Strong grasp of networking concepts (DHCP DNS LAN/WAN/WLAN)
Experience with ConnectWise Manage PSA and RMM tools (preferred)
Familiarity with backup technologies (Datto/StorageCraft) and antivirus solutions (Sophos Defender)
Linux/Unix knowledge is a plus but not required
Confident communicator with excellent enduser support and phone etiquette
Ability to handle peripheral troubleshooting (printers scanners webcams etc.)
Benefits
- Very competitive salary
- Meal rice and transportation allowances
- Annual appraisal and bonuses
- Vacation and sick leaves
- Strictly 8hour workday
- Comprehensive health plan for you and your loved ones
- Incentivedriven working atmosphere
- Healthy and conducive work environment with progressive and innovative management culture
- Limitless opportunities to enrich your skills acquire new experiences work with the best and advance your career
- Direct supervisor exposure to top industry experts in various disciplines at strategic companies
- Opportunity to travel both local and overseas for business trips
Minimum 1-3 years' experience in an MSP support role Excellent troubleshooting skills on Windows 10/11 (Desktop) and Microsoft 365 admin portals Comfortable supporting a variety of business apps (MS Office, MYOB, Dropbox, Adobe CC, etc.) Strong grasp of networking concepts (DHCP, DNS, LAN/WAN/WLAN) Experience with ConnectWise Manage PSA and RMM tools (preferred) Familiarity with backup technologies (Datto/StorageCraft) and antivirus solutions (Sophos, Defender) Linux/Unix knowledge is a plus but not required Confident communicator with excellent end-user support and phone etiquette Ability to handle peripheral troubleshooting (printers, scanners, webcams, etc.)
Employment Type
Full Time
