Customer Service Representative - Virtual Assistant
Customer Service Representative - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is looking for a fulltime Customer Service Representative to serve as a Virtual Front Desk Ambassador for our client a hospitalityfocused hotel in Indiana. This is a remote position ideal for someone with strong communication skills a customerfirst mindset and the ability to stay calm helpful and organized in a fastpaced environment.
About the Client
Our client is a team of hospitality professionals committed to providing an outstanding experience for every guest. They believe great service begins with a great team one that is reliable hardworking and fully committed to putting the guest first. Teamwork professionalism and a dedication to quality service are central to everything they do.
Purpose: To deliver exceptional service experiences that leave a positive lasting impression on every guest.
Core Values:
Customerfirst hospitality
Professionalism and reliability
Teamwork and collaboration
Accountability and ownership
Responsibilities
Greet and register guests remotely assign rooms and manage checkin/checkout procedures
Make and confirm reservations using hotel software
Answer guest inquiries regarding hotel services directions amenities and local recommendations
Verify payment methods and process transactions
Coordinate with onsite staff (housekeeping and maintenance) to resolve guest issues
Maintain accurate guest records and room availability using hotel systems
Log guest feedback and escalate issues to management when necessary
Ensure a high level of service in accordance with the hotel s standard operating procedures
Smile and greet virtually project professionalism and hospitality in all guest interactions
Assist in shiftend procedures and complete daily checklists with support from the onsite team
Software Used
Choice Advantage
Slack
Otelier
Other taskspecific hospitality tools
Requirements
2 years of customer service or front desk experience (hotel experience strongly preferred)
Excellent written and verbal communication skills
Proficiency with hotel management or reservation software (Choice Advantage is a plus)
Strong multitasking skills and ability to stay organized in a remote work environment
Ability to remain calm patient and professional when dealing with guest concerns
Comfortable working independently while coordinating with an onsite team
Availability to work fulltime including weekends or evenings as needed
Reliable internet connection and remote work setup
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
2+ years of customer service or front desk experience (hotel experience strongly preferred) Excellent written and verbal communication skills Proficiency with hotel management or reservation software (Choice Advantage is a plus) Strong multitasking skills and ability to stay organized in a remote work environment Ability to remain calm, patient, and professional when dealing with guest concerns Comfortable working independently while coordinating with an on-site team Availability to work full-time, including weekends or evenings as needed Reliable internet connection and remote work setup
Employment Type
Full Time
