Customer Support Engineer
Customer Support Engineer
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Job Description
Were looking for problem solvers innovators and dreamers who are searching for anything but business as usual. Like us youre a high performer whos an expert at your craft constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
Overview:
This is not your ordinary support job. Alteryx Customer Support Engineers (CSEs) work with the worlds leading companies every day to help them with their advanced analytic solutions. From financial services to communications retail and pharma (and more) youll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally you work closely with other members of the Alteryx team including Sales and Engineering to ensure a superior customer experience with both the product and the company as a whole.
What You will Do:
- Troubleshoot and resolve technical issues raised by Alteryx customers documenting each step to ensure transparency and knowledge sharing.
- Serve as a bridge between customers and internal teams facilitating communication and escalation of complex issues.
- Manage customer requests effectively within agreed Service Level Agreements (SLAs) ensuring clear and proactive communication to align with their expectations.
- Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices
- Provide support through various channels including chat phone and email ensuring a seamless customer experience.
- Participate in weekend support rotations as needed to maintain service continuity.
What Were Looking For:
- 13 years of experience in Product Support Technical Support or related fields.
- Strong skills in diagnosing and resolving issues related to databases environments network communications and applications.
- Exceptional interpersonal and written communication skills with the ability to effectively interact with customers and internal teams.
- Ability to thrive in a fastpaced highpressure environment while juggling multiple priorities.
- Proficiency with Microsoft Windows operating systems and server platforms.
- Proven ability to work effectively within a team and contribute to shared goals.
- Associate or Bachelors degree in IT Business Administration or equivalent experience preferred.
- A cando attitude a passion for problemsolving and a commitment to providing outstanding customer service.
- A willingness to continuously grow and stay current in an evolving technical landscape.
#LIMP1
Find yourself checking a lot of these boxes but doubting whether you should apply At Alteryx we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values we encourage you to apply. As part of our ongoing commitment to a diverse equitable and inclusive workplace were invested in building teams with a wide variety of backgrounds identities and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicants capacity to serve in compliance with U.S. export controls.
Employment Type
Full-Time
