Service Engineer II, Internal NGS Instruments
Service Engineer II, Internal NGS Instruments
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$ 76000 - 101000
1 Vacancy
Job Description
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
Location/Division Specific Information
Work Location: Carlsbad CA
Group: Life Science Solutions Group
Division: Clinical NextGeneration Sequencing Division
Business Unit: CSD R&D
Discover Impactful Work
You will be part of a multidisciplinary engineering team to support R&D scientists performing new product development and sustaining efforts using Ion Torrent instruments for in vitro diagnostic (IVD) applications including oncology and reproductive health. The candidate will provide onsite lab hardware support and maintenance of Next Generation Sequencing (NGS) platforms in Carlsbad CA. They will help train users in basic workflow troubleshooting and help manage all aspects of instrument service on site.
Main Responsibilities
- We provide onsite service and maintenance for PGM/Dx and other Ion Torrent instrumentation including debugging troubleshooting and repairing faulty instrumentation for R&D teams.
- We collaborate with development team and instrument users to identify novel issues and develop solutions. As needed collaborate with field teams about common issues and possible paths to solutions.
- We follow established procedures to perform and document planned maintenance (PM) instrument qualifications (installation operational and performance IQ/OQ/PQ) software upgrades engineering change order (ECOs) and help maintain local spare parts inventory.
- We track and quantify failures and failure modes on internal instruments including pulling necessary information from other internal service teams. Learn how to use search and improve the service record database.
- We identify and help design new tools or tests to improve understanding and diagnostic capabilities of NGS instrumentation. We develop inhouse bulletins or howto guides that may also help customerfacing Field Service teams for existing products.
- We bolster problem solving and diagnostic skill of R&D teams training them on support processes elevation pathways and developing scientistled triage before support requests.
Keys to Success
Education
- Bachelors degree in Engineering Biology Chemistry or related field
Experience
- 4 years working in a technical field in science or engineering
- Previous customer support (or work with internal R&D scientists) or service experience and resolving problems in a caring and creative manner
- 2 years experience in next generation DNA sequencing qPCR or other work in a molecular biology laboratory particularly sample preparation
- Experience working with in vitro diagnostics (IVD) products or services is preferred
Knowledge Skills and Abilities
- Ability to travel up to 10% domestically (several times per year) to other R&D sites for training and additional help
- Ability to lift 30 pounds and service floorstanding instrumentation on wheels
- Proficiency in repairing a variety of onsite complex lab instruments for timesensitive end users (e.g. critical R&D timelines)
- Highly motivated energetic and skilled at prioritizing rapidly changing tasks. Ability to work in a dynamic environment with a dedicated multidisciplinary remote team
- Some experience with Linux basic programming or scripting languages bioinformatics and/or instrument control software is advantageous
Compensation and Benefits
The salary range estimated for this position based in California is $76000.00$101000.00.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short and longterm disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Employment Type
Full-Time
Key Skills
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