Technical Support Specialist
Technical Support Specialist
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Job Description
Who we are
Modern Campus empowers 2000 higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue rising costs crushing student debt and administrative complexity.
The Modern Campus learnertoearner lifecycle platform power solutions for web content management conversational text messaging catalog and curriculum management career pathways student engagement and development and nontraditional student management. The result: innovative institutions engage their modern learners for life while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learnertoearner movement at and follow us on LinkedIn.
Whats the role
The Technical Support Specialist provides technical support to customers for Modern Campus web content management system CMS CMS support ticket triage and first level support for CMS and related modules.
What we believe
At Modern Campus we believe that a diverse equitable and inclusive workplace furthers relevance resilience and longevity. We encourage people from all backgrounds ages abilities and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability please let our recruiter know.
*Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range individual pay is determined by factors including jobrelated skills experience and relevant education or training.
Modern Campus empowers 2000 higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue rising costs crushing student debt and administrative complexity.
The Modern Campus learnertoearner lifecycle platform power solutions for web content management conversational text messaging catalog and curriculum management career pathways student engagement and development and nontraditional student management. The result: innovative institutions engage their modern learners for life while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learnertoearner movement at and follow us on LinkedIn.
Whats the role
The Technical Support Specialist provides technical support to customers for Modern Campus web content management system CMS CMS support ticket triage and first level support for CMS and related modules.
- Maintains technical expertise and knowledge of products and services offered by the company including CMS and all available modules proficient in functionality features and limitations.
- Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone email and live chat.
- Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
- Demonstrates a sense of ownership urgency and focuses primarily on the customer
- Thoroughly documents all relevant information for each case in Zendesk.
- Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
- Applies critical thinking and sound judgment in resolving issues.
- Consults relevant documentation to research information and solutions including Zendesk JIRA LMS Support Center and internal support documentation.
- Uses XSL HTML CSS JavaScript and other web programming languages to accomplish tasks.
- Uses effective writing verbal and presentation skills in composing written materials responding to emails and regular interaction to solve work related problems and concerns.
- Follows established escalation procedures and guidelines as appropriate working with Modern Campus Support personnel and following directives from those in supervisor positions.
- Bachelors Degree in or College Diploma in Computer Science Information Technology or a similar field
- Minimum 1 year experience working for technology related or higher education organizations or equivalent
- Exposure to web site development hand coding
- Exposure with HTML XHTML CSS and JavaScript
- Working knowledge of PHP or ASP or other scripting languages a plus
- Proficient with Windows and comfortable with Macintosh
- Excellent written and verbal communication skills
- Service and teamwork orientation
- Ability to think logically and communicate clearly
- The base salary range* for this fulltime position is between $40000 $52000
- Remote first workplace!
- Rewards and recognition programs
- Learning and development opportunities
- You will make a difference every day for universities trying to grow and students trying to learn.
What we believe
At Modern Campus we believe that a diverse equitable and inclusive workplace furthers relevance resilience and longevity. We encourage people from all backgrounds ages abilities and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability please let our recruiter know.
*Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range individual pay is determined by factors including jobrelated skills experience and relevant education or training.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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