IT Change Management Lead 6 Month Fixed Term Contract
IT Change Management Lead 6 Month Fixed Term Contract
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Job Description
IT Change Management Lead 6 Month Fixed Term Contract
Division Data Technology & Innovation
Department Technology Resilience
Salary National (Edinburgh and Leeds) ranging from 49600 to 74400 and London 54500 to 81600 per annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
The team
The Change Management team sits within the Technology Resilience function of the Data Technology & Innovation (DTI) department. Comprising four members including the Change Lead the team is part of the central Service Management group.
Reporting to the Senior Service Manager you will work alongside peers in Service Desk Configuration Management and Problem Management occasionally covering absences. The team is responsible for defining managing and operating IT Change Management processes to protect live services while enabling efficient change. The role involves both leadership and handson support ensuring alignment with ITIL best practices and supporting broader Service Operations activities.
What will you be doing
Providing strategic leadership and direction for Change Management aligning processes with FCA objectives and championing best practices across Technology
Leading and managing a team of Change Analysts ensuring high performance development and collaboration aligned with organisational values
Ensuring all IT changes comply with policy reduce risk to business services and are executed with appropriate governance and oversight
Acting as a key escalation point and ambassador for Change Management promoting strong relationships with the business and thirdparty suppliers
Chairing CAB and eCAB meetings managing issues and supporting change scheduling for major projects and critical initiatives
Driving continuous improvement by identifying opportunities leading contributions to Communities of Practice and maintaining uptodate documentation and reporting
What will you get from the role
Exposure to a multisupplier environment with a diverse range of technologies
The chance to be part of a dynamic and collaborative Service Operations team
An opportunity to shape the future of Change and Configuration Management practices
A leadership role with real influence over process development and service resilience
Which skills are
We are a Disability Confident Employer; therefore disabled people or individuals with longterm conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
Minimum
Proven experience in an operational Change and Configuration Management role with previous team management responsibility
Strong working knowledge of both cloud platforms (e.g. Office 365 AWS) and traditional onpremises technologies
ITIL v3 or v4 Foundation certification (or higher)
Essential
Experience working in Agile or DevOps environments including integrating change practices into CI/CD pipelines
Indepth expertise in Change Management processes ideally within large standardsbased corporate environments
ITILaccredited with broad Service Management experience and strong understanding of Change interdependencies across BAU projects and programmes
Technically proficient with the ability to interpret and assess technical change documentation
Experience working within multisupplier service delivery and multisourced IT supply chain models
Desirable
ITIL Service Transition certification and practical experience in Service Design and industry best practice Change and Configuration Management
Strong understanding of risk management within IT Service Management and project governance ideally with Prince2 or similar project methodology training
Experience managing supplier obligations in complex highprofile and innovative IT environments
Familiarity with ServiceNow and discovery tools within enterprise IT service operations
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
25 days holiday per year plus bank holidays
Hybrid working (work from home up to 60% of your time)
Private healthcare with Bupa
A noncontributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working parttime staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as Corporate Lead Associate Level 6
Advert Closing Date: Midnight 21stMay (please submit your application by 11.59pm 20th May)
CV Review/Shortlist: 21st May 22nd May
First Round Case Study Assessment: W/C 26th May
Competency Based Interview: W/C 2nd June
Your recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contact:
Recruiter s
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
Employment Type
Full-Time
