IT Support

Company Short Description

Ford Motor Company is a global automotive industry leader that manufactures or distributes vehicles across six continents. With over 200000 employees and 65 plants worldwide the UK employ over 13000 individuals.

The Ford plan is transforming the business to align the global organisation into an integrated team to accelerate. This is by focusing on the creation of vehicles revising the customers true demands reduction of costs to introduce exciting new technology enhance quality and improve efficiency.

About FHTL

Ford Halewood Transmission Limited (FHTL) develops and manufactures transmissions with an employee workforce of circa 600 people. The Plant has a proud 60-year history as a local employer and are dedicated to manufacturing high quality products. Ford are currently investing up to 355 million at the facility to transform it to build electric power units for future Ford all-electric passenger and commercial vehicles.

Future Prospects

The business invests significantly in its employee development.

FHTL supports the onward development and growth of all personnel and has a track record of promoting from within based on performance and achievement.

Job Title: IT Support

This is an opportunity to work within the IT department at Ford s Halewood plant as a 1st Level ServiceDesk support analyst on IT hardware and software related issues. You will need to actively prioritise your workload in a high ticket volume environment changing focus and direction as required. You will need to personally resolve as many tickets as possible and then clearly and concisely communicate any 2nd level support requirements either to others in your team or global resolver groups.

Qualifications and Experience:

Essential: Minimum HNC in an IT-related subject an HND or a degree in an IT-related subject is preferred

Essential: A background or good working knowledge of IT hardware and software systems

Desirable: If educated to HNC level working towards an HND or a degree in an IT-related subject

Knowledge of or personal interest in Manufacturing IT and Data Analysis

Excellent communication and presentation skills

Analytical thinking and have a structured work organisation

Personally motivated and be able to work unsupervised individually or as part of a team

Adaptability and efficient time management skills

Key Responsibilities (including but not limited to):

Management and implementation of IT equipment assignments and re-locations

Fault diagnosis and hardware maintenance for all plant PCs peripheral equipment monitors printers and plotters

Proactive and reactive maintenance on PC security and anti-virus software levels

Maintain a record of tasks and user problem / resolution details on the HTP Ticketing system

Problem management of issues for hardware items under manufacturers warranty replacement equipment ordering and tracking

Maintenance of the plant computer printer phone and non-standard equipment inventories periodic audits and surveys

Mobile phone and Tablet usage and support

Installation of limited numbers of PCs and printers re-staging of current PCs to new software levels and minor upgrades

Installations of authorized peripheral equipment and corporate software

Installations of some non-corporate software (if approved)

Basic file and print server support access permissions printer set-ups

Collaboration tool support for conference rooms

Loan equipment and laptop pool management

Asset Management e.g. management of the IT workroom and any IT spares

Informal user assistance

Develop or support manufacturing or production Continuous Improvement actions

Please note that this list is not exhaustive and the major responsibilities listed do not necessarily include a full description of all essential and non-essential position responsibilities.

Benefits:

Access to our Employee Development and Assistance Programme

A unique opportunity to access Fords Privilege scheme - allowing you to purchase Ford vehicles at a discount

A great salary increasing yearly along with our competitive pension scheme

An excellent work-life balance including a generous holiday allowance of 25 days (inclusive of set shutdown dates)

Cycle to Work Scheme

On site facilities such as a gym sauna and steam room

The Company is committed to diversity and equality of opportunity for all. This vacancy is advertised in line with the FORD equal opportunities policy.