Claims Consultant
Claims Consultant
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Job Description
As a Claims Consultant youll play a critical role in our Retail Life Claims team guiding customers through life insurance claims with care expertise and efficiency.
What will you do
- Independently managing a portfolio of life insurance claims endtoend
- Assess analyse calculate and finalise claims payments
- Active engagement of external treating doctors rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
- Provide exceptional customer service in accordance with our philosophy policy and claims procedures
- Participate in case conferences peer case discussions and instructing third party service providers
Qualifications :
- Diverse backgrounds welcome Nursing and allied health (physiotherapy chiropracting remedial massage or sports injury psychology) or finance legal or accounting experience to deal effectively with financial planners and selfemployed individuals
- Or a Background in Income Protection claims TPD claims Group Life
- Customerfocused mindset Strong communication empathy and decisionmaking skills
- Passion for guiding recovery Experience in rehabilitation returntowork programs or crisis management
- High Attention to detail Ability to navigate complex processes with precision
- Curious and growthfocused A commitment to continuous learning and professional development
- Youre accountable resilient and solutionfocusedalways striving for the best outcomes for customers and partners.
Were looking for talented individuals with the relevant transferable skills and knowledge who want to join in our mission of being by your side for life to positively impact Australians.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
