Management Information Systems - Process Specialist
Management Information Systems - Process Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for a Senior Associate MIS/RTA in Clark Pampanga. The screening interview will be done over the phone.
Benefits:
- HMO coverage for the employee and two dependents starting Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth and development
- 15% Night Differential
- 15 days of paid leave annually
Qualifications:
- Bachelors degree in any field
- At least 3 years of MIS/RTA experience preferably within BPO or Shared Services
- Exposure to Scheduling Capacity Planning Forecasting and Reporting
- Proficient in MIS Scheduling tools such as PowerBI VBA Macros and Excel
- Strong skills in MS Office tools especially Excel
- Demonstrates initiative organization and attention to detail
- Flexible able to follow instructions and manage multiple tasks efficiently
- Analytical mindset with sound decisionmaking skills; clientoriented
- Excellent listening empathy rapportbuilding and communication skills
- Upholds high standards of ethics and integrity
- Willing to work in shifts
- Able to work onsite in Clark Pampanga
- Available to start immediately
Important: Please ensure your CV clearly details your experience with MIS/RTA reporting via Excel or Power BI forecasting scheduling and capacity planning if applicable.
Responsibilities:
- Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
- Provide analytical support and insights for business initiatives and market conditions offering strategic recommendations
- Collaborate closely with business partners proactively communicating trends concerns and datadriven suggestions
- Identify upcoming initiatives or changes impacting volume and staffing needs assessing how these will affect operational planning
- Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
- Continuously monitor staffing drivers such as volume handle time shrinkage and occupancy; advise the business on necessary adjustments
- Build strong relationships with stakeholders and act as a trusted advisor for workforce planning
Employment Type
Full Time
