Payments Administrator
Payments Administrator
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Job Description
Career Opportunity
Role Title
Payments AdministratorPurpose of role
Our customer service approach will be achieved through our dedication to service our focus on performance and our commitment to personal accountability.To be successful in this role you will:
Display high energy passion and a positive attitude
Meet tight timelines under pressure while delivering quality service
Own the results share work experiences and willingly seek and accept personal accountability
Continuously learn about customers their priorities and their expectations
Take ownership and responsibility for resolving customer concerns with every interaction
Assign a high priority to customer service excellence and understands the value of customer satisfaction in driving success
Be flexible personally embrace change and commit to continuous learning
Support the organizations key priorities
Demonstrate leadership model customer service values and drive quality and process optimization
Job Description
Key Responsibilities
The PAC Administrator will administer and maintain all changes related to Pre Authorized Payments (PAC) for both U.S. and Canadian marketplace.
- Manage organize and update relevant data and information into the administration system (e.g. updating members banking information reinitiating another draft from the members account etc.)
- Liaise with the U.S. and CDN financial institutions to resolve issues and to research and validate payment information provided by member.
- Communicate and correspond with members/producers regarding payment record revisions.
- Proficient use of on line applications.
- Assess product guidelines to ensure changes meet legislative and corporate requirements.
- Review and process Notice of Changes received from U.S. Financial Institutions while updating member file information if required.
- Assist and support other team members as required during vacation absences and peak workload periods.
- Create batch records and perform reconciliation activities.
- Achieve or improve on established SLAs identifying opportunities for process improvements.
NOTE: Must be available to work rotating shifts between the hours of 8:00 am and 8:00 pm and provide coverage on some Canadian Statutory holidays.
Key Qualifications
- Bilingual (French) is an asset
- Knowledge of Insurance Industry practices and products (e.g. Life and Annuities).
- Strong oral and written communication skills and the ability to build effective internal and external relationships.
- Ability to manage daily workflow to meet deadlines.
- Must be able to work independently with little supervision in a team environment.
- Demonstrated problem solving and conflict resolution skills.
- Ability to multitask and reprioritize workload as required.
- Ability to work in a fast paced and ever changing environment.
- Demonstrated ability to take ownership of any errors to ensure resolution.
- Able to balance high productivity with superior quality.
- Knowledge of Microsoft Office suite of products specifically Excel.
- Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy.
- Knowledge and understanding of Compliance regulations/guidelines relating to billing and collection processes. (e.g. audit authorization requirements) is an asset.
- Knowledge of CRM and all Foresters legacy systems is an asset.
- Accounting diploma or related work experiences is an asset.
- Understanding of U.S. and Canadian banking regulations and systems is an asset.
#LIHybrid
Equal Opportunity Employment and Inclusion at Foresters Financial we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion Diversity and Equity (IDE) as a core strategic objective for building strong innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process please email in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
