IT Support Technician

Join the Sun Realty Team as an IT Support Technician (Outer Banks NC)

Sun Realty is the premier vacation rental and property management company on the Outer Banks proudly serving homeowners guests and team members across multiple locations. With a strong foundation in local knowledge and a forwardthinking approach to technology we deliver exceptional service and unforgettable vacation experiences.

As the Sun Realty IT Support Technician youll be the first line of support for our team troubleshooting hardware software network and Microsoft 365 issues. Youll assist with daily IT operations device setups system maintenance and exciting tech projects all while developing your skills and growing professionally.

What Youll Do:

• Provide firstlevel technical support to end users inperson via phone or through remote tools.
• Troubleshoot and resolve issues related to desktops laptops printers mobile devices tablets and basic network connectivity.
• Assist with Microsoft 365 support including password resets email issues Teams troubleshooting and basic SharePoint and OneDrive inquiries.
• Install configure and maintain hardware and software across company systems.
• Assist in setting up and deploying new employee workstations and devices including user accounts and access rights.
• Help manage inventory of IT equipment and track asset assignments.
• Support internal systems such as email cloud storage and companyspecific applications.
• Document issues solutions and procedures in the IT knowledge base.
• Escalate unresolved issues to higherlevel support as necessary.
• Maintain and uphold security and data protection practices.
• Participate in IT projects and system upgrades as directed by the IT Manager.

What You Bring:

• Associate degree in Information Technology Computer Science or a related field (or equivalent experience).
• 12 years of IT support experience (internships or help desk roles a plus).
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft 365 (Outlook Teams SharePoint OneDrive) and the admin interface.
• Understanding of networking fundamentals (e.g. IP addressing routers WiFi).
• Strong problemsolving skills and attention to detail.
• Excellent communication and interpersonal skills. A team player with a serviceoriented mindset.

Bonus Points For:

• Experience with Entra Active Directory or user administration.
• Familiarity with cybersecurity basics and safe computing practices.

Why Youll Love Working With Us:

• Competitive salary based on experience
• Health dental and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth and professional development opportunities
• Employee discounts on vacation rentals

Ready to take your IT career to the next level Apply today and grow with us!

Sun Realty of Nags Head Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Must have good communication skills and strong ability to pay attention to details. Must have a good attitude the ability to work well with others and have high personal integrity. Reliability and confidentiality are also essential. Able to make decisions when circumstances arise that require action.

Physical/Mental Demands: Hearing speaking seeing minimal walking minimal standing significant amount of sitting reaching bending minimal steps; reading comprehension analytical thinking problem solving legible writing skills and effective written and verbal communication in the English language.

Machines/Equipment: A valid active NC Drivers License with proper insurance and inspections (as required in company guidelines); the operation of a computer computer peripherals and office equipment.

Work Environment: Indoor office work environment minimaltomoderate amount of noise some exposure to outside weather conditions fast paced at times mentally strenuous shifting priorities due to changing needs and situations with little to no notice.

Hours: Full time yearround position. Overtime may be required. Regular punctual attendance required.

Salary Range: Pay based on experience and proven ability determined by President of Sun Realty.