Customer Support - Voice
Customer Support - Voice
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38000 - 38000
1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Minimum 2.5 years of experience in a customer support or similar role.
- Excellent verbal and written communication skills.
- Ability to quickly assess customer needs and provide effective solutions.
- Experience with customer support software CRM systems and helpdesk tools.
- Strong organizational skills and ability to multitask.
- Passion for delivering excellent customer service.
- Comfortable working in a fastpaced and dynamic environment.
- Good to have not mandatory would be experience with accounting/finance
Core responsibilities:
- Respond to customer inquiries via phone email and chat in a professional and timely manner.
- Troubleshoot customer issues and provide effective solutions.
- Maintain accurate records of customer interactions issues and resolutions.
- Collaborate with internal teams to escalate and resolve complex problems.
- Assist customers with order processing account management and product/service information.
- Identify customer needs and provide recommendations for products or services.
- Ensure a high level of customer satisfaction through proactive and empathetic support.
- Stay updated on company products policies and procedures.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Minimum 2.5 years of experience in a customer support or similar role. Excellent verbal and written communication skills. Ability to quickly assess customer needs and provide effective solutions. Experience with customer support software, CRM systems, and helpdesk tools. Strong organizational skills and ability to multitask. Passion for delivering excellent customer service. Comfortable working in a fast-paced and dynamic environment. Good to have not mandatory would be experience with accounting/financeEmployment Type
Full Time
