E-commerce Customer Support Specialist (ZR_25094_JOB)
E-commerce Customer Support Specialist (ZR_25094_JOB)
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7years
USD 5 - 5
1 Vacancy
Job Description
This is a remote position.
Key Responsibilities:
Respond promptly to customer inquiries via Gorgias using both macros and custom replies
Manage multiple tickets and live chats with accuracy and empathy
Process refunds exchanges and order edits through Shopify
Send daily product review emails to engage post-purchase customers
Track logistics and update spreadsheets accurately
Monitor stock movements and resolve order or delivery issues with the team
Log daily check-in/out times and submit a brief shift summary
Proactively identify and resolve common customer issues
Support daily e-commerce operations and collaborate with internal teams
Must-Have Qualifications:
Proven experience using Gorgias and handling customer tickets
Hands-on experience with Shopify for order management
Ability to manage multiple chats and tickets efficiently
Experience processing refunds exchanges and order changes
Skilled in tracking logistics and updating spreadsheets
Familiarity with Starshipit for shipping/fulfillment
Experience with Cin7 or similar inventory/order systems
Strong initiative and ability to work independently
Proficient in Excel or Google Sheets for data entry and reports
Interest in the wedding industry and understanding of customer needs
Must be available during scheduled hours and submit daily shift reports
Independent Contractor Perks:
Permanent work-from-home setup
Immediate hiring
Proven experience using Gorgias and handling customer tickets Hands-on experience with Shopify for order management Ability to manage multiple chats and tickets efficiently Experience processing refunds, exchanges, and order changes Skilled in tracking logistics and updating spreadsheets Familiarity with Starshipit for shipping/fulfillment Experience with Cin7 or similar inventory/order systems Strong initiative and ability to work independently Proficient in Excel or Google Sheets for data entry and reports Interest in the wedding industry and understanding of customer needs Must be available during scheduled hours and submit daily shift reports
Education
N/A
Employment Type
Full Time
