Email Support
Email Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Role
Were looking for a detail-oriented empathetic and tech-savvy Email Support Representative to join our remote customer service team. In this role you will be responsible for providing timely accurate and helpful responses to customer inquiries via email. Youll help resolve issues answer questions and ensure every customer interaction reflects our companys commitment to exceptional support.
Key Responsibilities
- Respond to customer emails in a clear friendly and professional manner.
- Troubleshoot product or service issues and provide appropriate solutions.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Maintain up-to-date knowledge of company products services policies and procedures.
- Accurately log customer interactions and resolutions in the support system.
- Meet daily and weekly response time and satisfaction metrics.
- Identify common issues and provide feedback to help improve processes and customer experience.
Requirements
- Previous experience in customer support preferably in a remote setting.
- Excellent written communication skills with attention to grammar and tone.
- Strong problem-solving skills and the ability to think critically.
- Comfortable working with support tools (e.g. Zendesk Freshdesk Help Scout etc.).
- Ability to work independently and manage time effectively in a remote environment.
- Reliable internet connection and a quiet workspace.
- Availability to work in flexible time zones if required.
Preferred Qualifications
- Experience in SaaS e-commerce or tech support.
- Familiarity with CRM systems and support software.
- Multilingual capabilities are a plus.
What We Offer
- Competitive salary
- Remote-first culture
- Flexible working hours
- Paid time off and holidays
- Opportunities for professional growth and development
- Supportive and collaborative team environment
Employment Type
FULL_TIME
