International Market Research Lead, Afterpay
International Market Research Lead, Afterpay
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join a movement in which everyone can win. We started a movement in which everyone can win shoppers retailers society and every person on our team. To play fair trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded five years ago in Sydney Australia Afterpay has over 11 million active customers globally and more than 64000 of the worlds best retailers around the world including Anthropologie Revolve DSW GOAT Finish Line Levis Mac Cosmetics RayBan and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time helping people spend responsibly without incurring interest fees or extended debt. Afterpay empowers customers to access the things they want and need while still allowing them to maintain financial wellness and control by splitting payments in four for both online and instore purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
The Role
Were looking for a seasoned International Market Researcher to join Blocks Customer Insights team serving as the lead insights partner for our Afterpay businesses in ANZ Canada and the UK while also supporting other Block productssuch as Squarewhere international expertise is needed.
This is a critical high impact role focused on driving regional research strategy owning our Afterpay brand health tracking program and delivering rich actionable insights that guide decisionmaking across product marketing sales and brand.
Youll operate independently and asynchronously reporting to a manager and acting as the primary insights lead for your markets. Youll thrive in a fastpaced ambiguous environment building strong strong partnerships surfacing insights and influencing decisions across time zones.
This role blends deep quantitative skills strategic thinking and Aiforward innovation ensuring our products and campaigns resonate locally and scale globally with impact.
You Will
- Own the Afterpay brand health tracking program across ANZ UK and Canada including survey design instrumentation data quality reporting frameworks and stakeholder engagement.
- Lead quantitative research initiatives to shape product sales marketing and brand decisions in the Square AU and Afterpay international markets.
- Represent the voice of the customer and the region to global teams advocating for local insights in strategic forums.
- Integrate AI techniques into research practices such as using LLMpowered tools for summarising and generating insights.
- Collaborate across Product Data Science Marketing Comms and Strategy to scope prioritise and execute research aligned to business goals.
- Synthesize data from various sources survey transactional behavioural into compelling executiveready insights.
- Build scalable repeatable methodologies for sampling weighting and dashboarding regional research results.
- Act as a strategic partner for merchant and customer experience programs including consumerfacing and B2B insights.
- Operate independently communicating regularly with your manager and aligning on global priorities while driving execution locally.
You Have
- 8 years of experience in quantitative market research brand tracking or consumer insights with proven impact in international markets.
- Deep experience managing brand tracking programs with a focus on continuous measurement and delivering businessrelevant metrics.
- Strong statistical knowledge (sampling weighting segmentation regression etc.).
- Fluency in survey platforms (Qualtrics Q Confirmit) and data tools (Python R SPSS Tableau).
- Applied knowledge of and openness to using AI tools (i.e. ChatGPT Claude etc.) in research for automation synthesis and insight acceleration.
- Ability to communicate across time zones and work asynchronously with global teammates.
- Excellent storytelling influence and presentation skills including experience with senior/executive audiences.
- A strategic mindset and high comfort level with ambiguity complexity and change.
- Familiarity with the fintech payments or BNPL landscape especially in ANZ UK and Canada.
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently without regard to identity or other legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Required Experience:
Intern
Employment Type
Intern
