DescriptionJOB SUMMARY
Managesand/ togenerateandmaximizebusiness.
CANDIDATEPROFILE
EducationandExperience
Required:
- Minimumof8yearsofrelevantsalesandmarketingexperience.
Preferred:
- Relevantuniversityorcollegequalificationordegree.
- TotalAccountManagementexperience.
- Hospitalitysalesexperience.
- Englishlanguagewrittenandspoken.
- Locallanguagewrittenandspoken.
CORE WORKACTIVITIES
TheroleoftheSalesManagerNationalSalesistosupporttheNationalSalesTeamvisionandmissionbyexecutingtransactionalsalesexcellence.
SalesandAccountManagement
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- Retainsexpandsandgrowsaccountrevenueofassignedaccountsthroughtotalaccountpenetrationmarginmanagementandimplementationofsalesandmarketinginitiatives.
- Penetratesassignedaccountsforgroupandtransientaswellasexploringopportunitiesforextendedstayandcateringsalesbusiness.
- Maintainscurrentbusinessaccountsfornewbusinesswithinaccounts.
- IdentifiesandaggressivelysolicitsnewaccountsincoordinationwithanyrelevantSalesandMarketing.
- Qualifypotentialaccountsandrequalifiesexistingaccountswithaccuracy.
- Collectsandanalyzeskeyinformationaboutthecustomersbusinessand/oroperation.
- Counselsinternalstakeholdersonoptimalnegotiatingstance.
- Demonstratesbenefitsoftotalaccountmanagementandteambasedsales.
- Demonstratesworkingknowledgeoflegalissueswithinindustry.
- Developsopportunitysalesplanwithactionablestepstoattainrevenuegoals.
- Identifieskeypurchasepointsanddecisionmakersthatinfluencethebuydecision.
- .
- LeveragesappropriatesalesandpropertyLeadershiptoensureaccountsaturationpullthroughofaccountstrategiesandsellingsolutionsatthelocalpropertylevel.
- Supports data gathering reporting & tracking functions.
- Understands traditional industry processes (pricing RFPs proposals etc)
- Executes and supports Marriotts Customer Service Standards and hotels Brand Standards
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building an Account and loyalty to Marriott International
RevenueGeneration
- Relatescustomerneedstoproductcapabilities.
- RoutinelyquantifiesthebusinessimpacttoboththecustomerandMarriott.
- WorkswithRevenueManagementtosupportaccountstrategyinmarket.
- Buildsandstrengthensaccountswithexistingandnewcustomersindustryorganizationsandbrandnetworktoenablefuturebookingsincludingsalescallsentertainmentfamiliarization(fam)tripstradeshowsetc.
- Pursuesinitiativestocapitalizeonstrengthsandmarketopportunitiesandtocountercompetitivethreats.
ValueCreation
- Anticipatesandquicklyseizesopportunitiesnotobvioustootherstobuildcustomersatisfaction.
- Deliversoncommitmentstocustomers.
- Deliversvalueaddedproductsandservicestocreatelongtermcustomerloyalty.
- Focusesontwowaycommunicationtoensurewinwinrelationshipismaintained.
- Servesastheaccountslocalserviceguaranteebyensuringthatoutstandingservicedeliveryismaintainedateverycustomertouchpointissuesareresolvedtimelyandtothecustomers100%satisfaction.
- ().
- Resolveguestissuesthatariseinthesalesprocesseffectivelyandbringsissuestotheattentionofpropertyleadershipasappropriate.
- PositionsselfasSubjectMatterExpertintermsofcustomeroraccountactivitybusinesssegmentactivityormarket/regionactivity.
- UsesknowledgeofMarriottsoperationsitsmarketsandcompetitorstopromotedialogueandenrichcustomerinteractions.
MarketIntegration&TeamParticipation
- Ensuresaccountsalesstrategiesarecommunicatedimplementedandupdatedasmarketconditionsfluctuate.
- FacilitateseducationalopportunitiesthatenhancecredibilityandintegrationbetweentheNationalSalesTeamandinternalstakeholders.
- Identifiesandcultivaterelationshipswithkeycolleaguesandstakeholdersinotherpartsoftheorganization.
- Participateswithaccountteaminmarketpullthroughactivity.
Other
- Performsotherdutiesasassignedtomeetbusinessneeds.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager