Seasonal Customer Support Group Coordinator
Seasonal Customer Support Group Coordinator
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1 Vacancy
Job Description
We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fastpaced environment. In this role you will serve as a liaison between our corporate headquarters and retail stores while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience a talent for multitasking under deadline pressure and the ability to excel in a supporting role. Applicants should have exceptional customer service skills in dealing with both vendors and internal departments. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environmentand you have a passion for helping others and pitching in where neededthen dont pass up this opportunity!
A day on the job looks like this:
- Book new projects and ensure all required services are in place to meet Lakeshore standards
- Manage and track new projects through all stages
- Coordinate support services for installation dates
- Schedule labor for work to ensure successful project execution
- Maintain and manage all records and paperwork related to projects
- Maintain Salesforce records for all projects including labor assignments support service bookings and order information
- Work closely with our thirdparty vendors to support projects and customer needs
- Collaborate with other departments as needed
- Resolve issues efficiently as they arise
- Serve as the first line of communication for labor and thirdparty accounts
- Process and review invoices for labor and vendors
- Ensure projects are completed to satisfy all stakeholders
- Compose various forms of correspondence to maintain clear communications with all end users
Qualifications :
Got the skills and experience Heres what were looking for:
- High school diploma or equivalent required; college degree preferred
- Excellent administrative and organizational skills (1 years of experience)
- Exceptional customer service skills in dealing with both vendors and internal departments
- Strong sense of urgency and a cando attitude
- Excellent problemsolving and decisionmaking skills
- Ability to juggle/prioritize multiple projects in a fastpaced setting (extra points if you can actually juggle!)
- Superb written and verbal communication skills
- Experience in customer support is preferred
- Proficiency in Excel Word and Outlook
- Knowledge of is a plus
- Ability to learn quickly with a superstrong desire to help others
- Great attention to detail
- Egoless collaborative approach to producing great work
Additional Information :
And heres our end of the bargain!
- Hourly: $18.02$23.31
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefitschoose what you like ignore the rest
- Employee discount on products that make you smarter
- Casual dressand we really mean it
At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.
We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a downtoearth professional who shares our desire for making a difference wed love to hear from you.
To learn more about Lakeshore visit Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mindboggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDSrelated complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.
To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy. INDRLL1
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
