Enterprise Support Manager, AWS ES Strategic Industries, AUTOMFG

As an increasing number of large enterprises move their critical systems to the cloud we are in need of highpowered technical leaders to help Amazons largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our toptier customers supporting the software development lifecycle for cloud services operations management of active services and business relationships with AWS.

In this role you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services with one of our largest customers. You must possess management and customerfacing skills that enable you to represent AWS well within a customers environment and drive discussions with senior personnel regarding incidents tradeoffs best practices and risk management. You should also have a demonstrated ability to think strategically about business product and technical challenges as you help our customers take advantage of the efficiencies cost savings and quick innovation available only in the cloud.

As Enterprise Support Manager you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer helping to plan review and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWSs largest application workloads. You will lead operations reviews both internally and with your customers while constantly seeking ways to improve your customers AWS experience. In this role you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.



Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Help Enterprise customers define IT and business processes that work well with cloud deployments
Engage with Director and CLevel executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Provide detailed reviews of service disruptions metrics detailed prelaunch planning


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Work/Life Balance
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Bachelors Degree in Computer Science Math or related discipline or equivalent work experience
7 year experience in leading/managing Technical teams
Ability to hire and develop technical teams
Ability to create innovative mechanisms and process
Record of leading projects / initiatives to improve supportrelated processes and the customers technical support experience

Experience scaling an organization through rapid growth or expansion
Previous experience in technical account management business relationship management or consulting
An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
Proficient in communicating complex ideas either with the written word or in presentations
Ability of Stakeholder management especially during crisis and business critical situations
Ability to influences customer and organizational priorities to meet customer needs
Strategic management demonstrable experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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