Senior Customer Service Executive

MVC Resources

Posted on : 07-05-2025

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1 Vacancy

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Jobs by Experience

4-5years

Job Location

Johor Bahru - Malaysia

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 07-05-2025

Job Description

We are an International Freight Forwarding company. In view of our operational expansion programme we are seeking dynamic competent and suitably qualified individuals to join our team.

Responsibilities:

Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.

Support the operations & Sales in the execution of the service delivery.

Carrier/vendors relations e.g. secure spot rates equipment space protections priority haulage customs broker provide us the service level agreed upon.

Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.

Monitor data integrity of systems.

Responsible for cross sell/up sell customer retention and follow up on Freight Outstanding.

Monitor record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.

Work with the sales team to establish and strengthen customer relationships.

Ensure service excellence and develop bestinclass platform for the customer/client.

Requirements

Education/Experience: Diploma Degree or equivalent with at least 3 5 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment.

Demonstrate customer service focus.

Strong PC knowledge Microsoft Windows Word Excel and Outlook required.

Proactive selfstarter selfmanagement organized hardworking result and customer oriented.

Excellent interpersonal and communication skills at all levels.

Required language(s) : English and Malay.

Possess good communication skill in verbal & written in English.

Committed trustworthy reliable discipline dedicated able to adapt and work in a challenging business environment.

Able to work independently and under pressure with minimum supervision.

Prior experience in MNC (Shipping/NVOCC) will be an added advantage.

Posses own transport.

Applicants should be Malaysian.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

MVC Resources

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Senior Customer Service Executive

MVC Resources

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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