REPRESENTATIVE, IMPORT CLIENT SERVICES - DOCUMENTATION

Position Summary

The Client Service Representative Import Service is a complex role that requires individuals to develop a wellrounded set of skills to understand the technical aspects related to the cycle of an import container and be confident to interact with our customers when managing their inquiries. The import service function is a very detailed protocol that assists customers in having their shipment reach its final destination in a smooth and efficient manner. The timeliness and accuracy are paramount to ensure an efficient and positive customer experience. Comprehension on the technical side will enable Client Service Representative to manage communication and relationships with our customers. Inquiries are vast in scope and vary in complexity to resolve. Simple inquiries are as basic as a track & trace request and as complex and urgent as a change of destination or reexportation requests.

Level of Responsibility

Increased handling tasks with greater independence; Responsible for quality and timeliness of personal work. Contributing to projects with guidance supporting team/organizational objectives.

Qualifications :

Key Tasks

• Management and resolution of customer inquiries and requests.
• Proper analysis on inquiries to provide a viable solution.
• Due diligence to resolve the inquiry or seek support to resolve.
• Management of escalation process to ensure an optimal customer experience.
• Professional communication through all channels (email and telephone).
• Relationship development with our customer (internal and external) and global agencies.
• Performance requirements in line with our defined KPIs.
• Support to all internal stakeholders.
• Import Customer Service.
• Assist with the execution of the Documentation protocol for import vessels.
• Management documentation to release of shipments.
• Detailed verification of documentation to ensure compliance requirements.
• Coordination with overseas agencies for resolutions and changes.
• Internal coordination on change inquiries and issue resolution.
• Execution as per internal KPIs.

Skills / Experience:

All MSC Canada employees are expected to exhibit theMSC Values striving to drive customer centric results in all interactions with colleagues and customers alike.

• 2 years of relevant industry experience (i.e. Shipping logistics or transportation).
• Flexibility with schedule.
• Bilingual written and spoken (English / French).
• Additional languages an asset.
• Proficient in Microsoft applications.
• Experience operating within ERP systems or Transportation Management systems an asset.
• Open to flexible scheduling and rotating shifts including 11:30 a.m. to 8 p.m.

Additional Information :

AI Disclosure

At MSC Canada we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

                              Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an inperson interview will be notified within 45 days of their initial discussion with us.

Great people who work hard and look out for each other because were a teamits that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent fulltime roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
• Tailored training program opportunities for employee development.
• Employee mentorship leadership and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry and apply now!

MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available upon request for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however only those candidates selected for an interview will be contacted.

Remote Work :

No

Employment Type :

Fulltime