DescriptionPrimary Purpose
Delivers and refines an integrated and multimodality Workplace Violence Prevention (WPV) Training Program for employees that is bestinclass for WPV prevention; managing aggressive behavior; recognizing & reporting workplace violence indicators; and mitigating risk factors by incorporating lessons learned from incidents and near misses into tailored prevention & response protocols. All training strategies and programs will be designed for the ultimate purpose of reducing the number of WPV incidents and their severity.
Major Responsibilities
- Delivers and refines an integrated and multimodality performancemanagement training framework for delivery to all Public Safety Officers and security support staff to include but not limited to new employee training annual training remedial/refresher training new equipment training and new policy/process training; selected caregiving teams with patient and publicfacing interface; and other functional teams with touchpoints to safeguarding people property assets and interests.
- Uses advanced knowledge of weapons (firearms batons handcuffs and CEW (Taser)) to assist in analysis design development and implementation of programs intended to equip public safety officers for duty.
- Uses program development best practices to design develop and implement public safety related training programs across a variety of training delivery platforms inperson virtual computerbased training etc. These programs may include active shooter verbal deescalation and workplace violence mitigation.
- Responsible for creating and distributing training materials such as manuals job aids checklists response cards job books webbased instruction etc. to contribute to consistent and repeatable service delivery by a highly trained proficient productive safe compliant and effective public safety team. Responsible for delivering training on use of training materials.
- Works within a specified region to deliver training content which may include hardcopy manuals training aids simulation software computerbased training modules and security awareness training and education materials: Officerlevel topics include but are not limited to customer service post procedures report writing patrolling managing aggressive behavior policy application emergency response evidence handling and preservation. Leaderlevel topics including but not limited to organizational effectiveness and analysis riskbased staffing incident reporting inquiries and investigations performance management technology integration operational readiness program integration and leadership.
- Works with other members of the training team and training manager to develop refine and deliver training program curriculum and modality readiness (web in person selfpaced computer based learning etc.).
- In conjunction with other key members of the Public Safety team works from risk analyses incident reports investigations rootcause analyses survey data and site visits to thoroughly understand the operating environment and to identify high payoff opportunities for both locally tailored and systemwide training. Liaises with other functional areas across the enterprise and recommends joint ventures that achieve synergy and improve security.
- Assists in the design and coordination of major training events such as activeshooter and securityrelated emergency response drills and exercises.
- Solicits and analyzes feedback to increase effectiveness of training through focus groups subject matter experts and other methodologies. Makes recommendations regarding the allocation of the organizations resources and helps craft policies procedures and programs that improve the departments performance in all key performance areas.
- Ensures compliance with federal and state security and risk regulations including DNV CMS HIPAA; other state laws related to workplace violence prevention; and peer/industry counterparts to identify and leverage best practices.
- Represents Security and Public Safety in a variety of situations. Fosters a culture of execution accountability and continuous improvement across the team. Collaborates congenially and contributes to a climate of cooperation across the department.
Minimum Job Requirements
Education
Bachelors Degree in Education or related field
Work Experience
Typically requires 2 years of experience in Instructor/Trainer in private sector security public safety law enforcement (local state or federal) or the military with at least 1 year experience designing content/curriculum and delivering effective training instruction to adult learners.
Knowledge / Skills / Abilities
- Experience designing content/curriculum and delivering effective training instruction to a variety of audiences developing viable training plans that result in optimal allocation of limited resources and strong interpersonal skills with the ability to collaborate effectively with multiple/diverse functional areas and multiple business unit leaders and stakeholders.
- Ability to work a flexible scheduling including offshifts weekends and holiday as necessary.
Physical Requirements and Working Conditions
- Position may require travel so therefore exposed to road and weather conditions.
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment.
Required Experience:
Unclear Seniority