Strategic Account Portfolio Manager â Remote anywhere in US
Strategic Account Portfolio Manager â Remote anywhere in US
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Job Description
Country:
United States of AmericaLocation:
CAN05: CCSCharlotte NC 5900 Northwoods Business Pkwy Charlotte NC 28269 USAStrategic Account Portfolio Manager Remote anywhere in US
Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier.
About This Role
This role is a Strategic Account Portfolio Manager. This role focuses onensuring efficient and effective operations for Carriers Strategic includes managing daytoday activities improving service delivery and building strong relationships with both internal teams and external role often involves optimizing processes resolving issues and ensuring client satisfaction.
Key Responsibilities:
- Act as a primary point of contact for clients ensuring their needs are met and addressing any issues or concerns promptly
- Understand customer portfolio requirements which cover large complex multisite contracts contractual obligations customer operating processes and use of thirdparty platforms
- Partner with service field branch organization to ensure that field activities comply with customers operating requirements
- Track and report compliance with overall contract requirements
- Provide daytoday communication between customer representatives and field service employees
- Deliver required data to thirdparty platforms as specified by customers
- Partner with the local field leadership teams to ensure maintenance visits service calls and other customer requirements/requests are handled per the Service Level Agreement
- Identify and proactively resolve operational issues that may impact key accounts ensuring minimal disruption and maximum client satisfaction.
- Ensurethat services are invoiced timely and accurately
- Manage Accounts Receivable to guarantee ontime payment and positive cash flow
- Generate and review reports related to Carriers performance of the contract
Required Qualifications:
- High School Diploma/GED.
- 3 years Operational Account Management experience OR 3 years Service Management experience.
Preferred Qualifications:
- Associate or BA/BS preferred.
- Strong preference for candidates with Operational Account Management experience in HVAC
- Ability to identify issues analyze data and develop effective solutions
- Knowledge of enterprise software (Salesforce ServiceMax SAP S/4Hana etc.)
- Project management and organization skills
- Aptitude to manage multiple priorities
- Strong verbal and written communication skills with the ability to build rapport and influence stakeholders
- Proficiency with MS Office (Word Excel PowerPoint Outlook)
#LIRemote
RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Manager
Employment Type
Full-Time
