Inside Sales / Receptionist

About Us

Lolli&Pops and Hammonds Candies are coming together to create a powerhouse in the premium confectionery space. With a rich heritage and commitment to quality our brands deliver exceptional sweet experiences to customers nationwide. As we unite our teams were seeking a talented Social Media Specialist to elevate our online presence and engage with our passionate community of candy lovers.

Position Overview

The Sales Receptionist position answers a multiline telephone system calls current and prospective customers for orders/reorders and greets visitors in a timely pleasant and professional manner. The Sales Receptionist is responsible for ensuring a positive guest experience at the first point of contact and for directing customers and vendors to the appropriate representative or department.

Primary Responsibilities

• Greet visitors determine their needs and contact the appropriate department for visitor escort.
• Operate a multiline phone including answering all incoming calls in a prompt polite professional manner and transfer calls to the appropriate person or department quickly.
• Minimize the time callers are on hold and check back with them frequently to ensure they wish to continue holding.
• Take detailed messages when calls cannot be completed; including callers name telephone number time of call and information requested and deliver to the appropriate party in a timely manner.
• Followup on leads for wholesale business using the company CRM system (ACT).
• Call current customers for reorders and record calls in CRM.
• Accurately enter received orders into the ordering processing system (Sage).
• Assist walkin job applicants with completing applications on a tablet and answering basic questions seeking HR assistance when needed.
• Scan and save documents to the company server for A/P (always) and A/R (in the busy season) with miscellaneous scanning for management when needed.
• Stuff A/R invoices and A/P checks into envelopes and add postage for mailing.
• Open and distribute mail.
• Perform work in Excel as needed to assist Finance with projects.
• Help prepare pick tickets for shipping (stapling the 2 copies together sorting Ship With Invoice ones first etc.).
• Develop a full working knowledge of the companys business to respond to callers with general inquiries.
• Answer questions that come through the companys website chat function.
• Oversee the visitor signin and security process.
• Maintain the conference room reservation schedule.
• Maintain a professional personal appearance.
• Complete required training assigned through the company training process.
• Adhere to a consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold Hammonds brand.
• Effectively perform duties and responsibilities in a safe manner.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associates degree preferred.
• Bilingual (English and Spanish)
• Previous experience in a receptionist or customer service role required (minimum 2 years).
• Proficiency with multiline phone systems.
• Strong communication and interpersonal skills.
• Ability to handle a fastpaced environment and prioritize tasks.
• Experience with CRM systems and order processing systems preferably ACT and Sage.
• Basic computer skills including proficiency with Microsoft Office Suite.
• Ability to maintain a professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reliable and punctual with a strong work ethic.
• Willingness to complete required training and adhere to company policies.

What We Offer

• Competitive benefits package including health dental and vision insurance
• Sweet perks (including product discounts!)
• Collaborative and creative work environment
• Career growth potential within our inside salesteam

Location & Schedule

• 5735 Washington Street Denver CO 80216
• Hours 8:30 am 5:00pm

Lolli&Pops and Hammonds Candies are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic