Lead Services Specialist 1 - Warehouse and Logistics Ops
Lead Services Specialist 1 - Warehouse and Logistics Ops
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Job Description
Job Description Summary
The DLA J85 COI Logistics Support Manager/Customer Order & Fulfillment is responsible for establishing and maintaining a process that captures and measures key performance indicators (KPIs) for material fulfillment and operational information related to the management of a customer program.The combined LSR and CAM role will be responsible for the direct management of sales support and relationships with assigned customers. In this role you will integrate customer needs into the companys business processes and objectives across the organization. In addition you will manage complex issues be involved in longterm planning contribute to the sales overall support and strategy for assigned products and customer accounts.
Job Description
Company Intro/About Us:GE Aerospace is a worldleading provider of jet engines components and integrated systems for commercial and military aircraft. We are committed to pushing the boundaries of aviation technology and innovation ensuring safety and quality in everything we do. Working at GE Aerospace means being part of a team that values collaboration integrity and continuous improvement.
Site Business OR Functional Area Overview:At our advanced logistics and customer support site you will join a dedicated team focused on delivering exceptional service and support to our customers. Our culture fosters creativity and teamwork offering comprehensive employee benefits and opportunities for professional growth.
Role Overview:As the DLA J85 COI Logistics Support/Customer Order & Fulfillment Manager you will be responsible for establishing and maintaining processes that capture and measure key performance indicators (KPIs) for material fulfillment and operational information related to customer program management. This role is primarily onsite where you will manage complex issues contribute to longterm planning and support sales and strategy for assigned products and customer accounts.
Customer Account Management:
- Interface primarily with assigned external customers for all matters concerning new parts inside sales and total support ensuring that both Customer and GE objectives are met.
- Work with Customers to determine appropriate product/service solutions.
- Serve as primary Customer interface for OTR status and/or issues pertaining to spare part procurement.
- Conduct periodic provisioning and program reviews with Customer(s).
- Respond to all customer inquiries in a timely manner on the processing of customer orders acknowledgements Purchase Order amendments and alteration notification.
- Clearly define and communicate problems as perceived by the customer.
- Maintain complete and current knowledge of the product/OTR status including future use and needs of the customer.
- Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer.
- Assume overall responsibility for customer satisfaction for assigned customers.
- Develop and maintain a customer preference relationship toward GE.
- Monitor special programs and coordinate both internally and externally with the customer.
- Screen and analyze customer order practices looking for trends and unusual order practices.
Logistics Support Management:
- Provide direction and assistance to the work group to meet assigned contract objectives.
- Investigate planned vs. actual material replacement rates.
- Support Bill of Material (BoM) accuracy.
- Responsible for customer inventory levels and configuration management.
- Perform analysis against ongoing forecast requirements.
- Assist with expediting material to fill backorder requirements and timely resupply.
- Coordinate the efforts of crossfunctional groups to resolve material shortages and transportation delays.
- Cultivate longterm relationships at all levels of customer organizations and within GE.
- Implement strategies to increase material availability metrics.
- Work with GE Field Reps to identify emerging trends.
- Clearly define and communicate problems as perceived by the customer.
- Establish working relationships with Standard Aero management and work centers.
- Support activities through integration with Standard Aero support teams presence in production meetings and material replacement rates reviews.
- Conduct reviews with Standard Aero production personnel.
- Accelerate Standard Aero ILevel repair turnaround time through enhanced material availability.
- Eliminate Standard Aero and worldwide unfilled orders for consumable components.
- Attend production and supply planning meetings.
- Work with various Government repair and supporting activities.
- Coordinate program requirements and information with DLA.
- Interface with Government and respective DLA Aviation personnel.
- Support customer in semiannual program management review (PMR) meetings with DLA. Prepare minutes for PMR meetings.
- Coordinate with the local DLAA Retail personnel to ensure that the consumables requisition alert process balances the objective of inventory burn down and contract performance targets.
- Support DLA and Standard Aero to manage the entire engine lifecycle including service schedules identification and consumable usage to support improved capabilities and experience.
- Strong understanding of USAF requisition procedures.
- Work towards increasing engine availability through improving no awaiting consumables status assist the USAF customer in meeting or exceeding spare engine targets and decreasing delays due to DLA consumables all at a reduced overall cost to the government.
- Decrease engine repair delays due to outstanding consumable requirements.
- Ensure timely resolution of business and technical problems.
- Implement corrective action.
- Obtain access and be familiar with Government systems (e.g. Electronic Data Interchange (EDI) eRetrograde Management System (eRMS) DLAs EBS Fusion DSS One Touch Haystack/Logicom DeckPlate etc.) in order to monitor and provide oversight and guidance regarding inventory levels delivery schedules and performance metrics.
Required Qualifications:
- Bachelors degree from an accredited university or college.
- Minimum of 3 years of experience in customer service logistics sales or supply chain management (materials planning fulfillment shop operations).
Desired Characteristics:
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Ability to influence others and lead small teams.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
Additional Information:
- Fulltime position with standard shift hours.
- Background and drug screening required.
- Must be able to meet physical requirements of the role.
- Work environment includes exposure to manufacturing areas.
Closing:Joining GE Aerospace means being part of a team that is dedicated to innovation and excellence in the aerospace industry. Your contributions will have a significant impact on the safety and quality of our products helping us to continue leading the way in aviation technology.
This role requires access to U.S. exportcontrolled information. If applicable final offers will be contingent on ability to obtain authorization for access to U.S. exportcontrolled information from the U.S. Government.
Additional Information
GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Required Experience:
Unclear Seniority
Employment Type
Full-Time
