Sales Ops I3 (Client Success Manager) - 18910
Sales Ops I3 (Client Success Manager) - 18910
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1 Vacancy
Job Description
Job Title: Sales Ops I3 (Client Success Manager)
Client: DoorDash
Location: Remote / Hybrid
(Preferred Remote In-Office (NYC San Francisco Chicago))
About the Role
As a Client Success Manager you will work primarily with a diverse client base ranging from SMB to Enterprise/Strategic accounts. During the customers onboarding experience you will analyze their unique use cases consult on best practices and deliver a best-in-class training and implementation experience.
This role requires cross-functional collaboration with stakeholders across marketing finance and engineering. The position reports to the Manager Sales Ops under the S&O Manager - Client Success and Admin Platform within the DoorDash for Business organization.
Once our offices reopen this role is expected to operate in a hybrid model with a mix of in-office and remote work.
Youre Excited About This Opportunity Because You Will...
- Drive cross-functional engagement to ensure a best-in-class onboarding experience.
- Serve as Customer Advocate representing the customers voice across product growth operations and leadership teams.
- Help shape the vision and strategy for customer implementation at DoorDash for Business.
- Set customers up for success by driving enrollment and activation contributing meaningfully to gross revenue.
- Develop and nurture relationships with a prominent customer base including many Fortune 500 companies.
- Join a highly motivated team during a period of rapid growth and exciting scale initiatives.
Skills and Requirements
- Experience in training and onboarding
- 3 years in Client Success Management Sales or Account Management
- Strong performance management skills
- Skilled in project management
- Comfortable working in fast-paced ambiguous environments with limited structure or defined roles
- Action-oriented mindset with the ability to proactively identify and fill gaps
Employment Type
Full-time
