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Employer description:
Hertsmere Borough Council is responsible for providing services including benefits car parking community safety elections environmental health housing needs leisure and parks licensing planning street cleaning and waste collections. We have a busy inhouse IT department providing a comprehensive range of services to all of our departments.
Overview:
As our apprentice you will be required to provide technical and service support to IT clients using the ITIL principles of service operation including incident management problem solving assisting in maintaining the IT knowledge base and dealing with service requests from clients.
You will ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 17 month contract you will achieve the Level 3 qualification. You will be assigned a mentor who will provide support not only with day to day activities related to the role but also with the course work associated with the apprenticeship.
Responsibilities:
Desirable skills:
Entry requirements:
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
36 hours per week.
Benefits:
Future prospects:
90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 30000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.
Interested Apply now!
Trainee