Imprivata Healthcare IT Support Specialist (L3) - (Remote)

Profile Summary:
We are seeking a dedicated Imprivata IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure. The ideal candidate will have deep expertise in authentication systems appliance/server infrastructure endpoint agent configuration and policy management across various platforms. This role involves working directly with stakeholders ensuring high availability and compliance in a healthcare setting.
Key Responsibilities:
• Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks.
• Manage user authentication peripherals such as badge devices fingerprint readers and Imprivata IDs.
• Administer and troubleshoot Imprivata OneSign (SSO) EPCS MFA workflows and Identity Governance.
• Configure and maintain SSO scripts and credential store settings across platforms.
• Support agent deployment across Windows thin clients and virtual environments.
• Integrate with Active Directory Group Policy and certificate-based authentication systems.
• Lead root cause analysis and escalate issues with vendors as needed.
• Collaborate with engineering to design scalable secure systems.
• Document SOPs RCA deployment workflows and knowledge bases for L2 teams.
• Create and maintain capacity usage and security reports.
Required Technical Skills:
• Strong knowledge of Imprivata Products (OneSign ID Governance etc.)
• Authentication
SSO (especially for Epic Cerner Meditech)
• Identity
Access Management (IAM) including RBAC and provisioning.
• Troubleshooting appliance/server issues and endpoint integration.
• Windows Server/Desktop configuration and support.
• Familiarity with Citrix VMware VDI and scripting via PowerShell.
Desired Skills:
• Experience with HL7 FHIR integration engines.
• Use of diagnostic/logging tools.
• Exposure to ServiceNow or similar ITSM platforms.
Soft Skills
Work Ethic:
• Clear communicator across technical and non-technical stakeholders.
• Excellent documentation and presentation skills.
• Positive attitude and team collaboration.
• Ability to multitask and meet SLAs in dynamic environments.
• Willingness to travel or relocate based on project needs.
Qualifications:
• Bachelor’s in computer science IT or related field (master’s preferred).
• 5 years in healthcare IT preferably with successful Imprivata deployments.
• Certifications: ITIL CompTIA A/Security Microsoft etc.
Additional Role Enhancements Based on Industry Benchmarks:
• Deep understanding of VDI integrations (Citrix VMware Horizon) including Imprivata integrations.
• Familiarity with badge-tap and mobile-based multifactor authentication (e.g. Ground Control).
• Experience with regulatory compliance: HIPAA DEA FDA and The Joint Commission (TJC) guidelines.
• Understanding of PAM platforms (e.g. Secure Link Xton Tech) and certificate lifecycle management.
• Hands-on experience with audit logging security analytics and certificate renewal automation.
• Strong understanding of ITIL processes including incident problem and change management.
• Advanced experience with PowerShell scripting and automation tools for system configuration.

Regards

Mohammed Ilyas

PH - or Text - or You can share the updated resume at com
 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time