Customer Guidance Specialist English
Customer Guidance Specialist English
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Job Description
OBRIO is a product IT company with Ukrainian roots and part of the Genesis business ecosystem. Our team consists of over 400 professionals building worldclass digital products. We have offices in Kyiv and Warsaw. OBRIOs achievements and teams expertise were shared in Tier1 international and Ukrainian media organizations and brands such as Forbes Ukraine TechCrunch VECTOR The Next Web Entrepreneur Media Fast Company AIN IT Arena MEGOGO DOU Projector Institute
We are developing Nebula the biggest brand in the spiritual niche:
Market leader in the astrology & lifestyle category
Over 60 million users across 50 countries
Available on iOS Android and Web
Rated 4.8 on the App Store with over 215000 reviews
Repeatedly ranked #1 in Lifestyle in the USA Canada and Australia
Our mission is to make people happier by improving the quality of their relationships.
Who Were Looking For
As we continue to scale were on the lookout for responsible and emotionally intelligent Customer Guidance Specialists (English) to become part of our growing team.
Youll be joining the online chat and audio consultation department where you will engage with users from around the world offering thoughtful compassionate support through tools like astrology tarot coaching mindfulness and spiritual practices. Your conversations will help people find clarity meaning and emotional relief in lifes complex moments.
You will work on a shift schedule morning shift 07.0015.00 or night shift 00.0008.00. You can choose the working pattern yourself 3 work shifts 2 days off / 2 work shifts 2 days off ; day shifts 3 working shifts 2 days off / 4 working shifts 2 days off).
Key Responsibilities:
- Provide live chat and audio call consultations to users using the tools of astrology tarot esotericism coaching or spiritual practices;
- Providing empathetic and responsive service to meet the needs of our customers;
- Contribute to the team achievements and company goals.
Requirements
- Conversational English is a must (ability to talk with clients via calls);
- Interest in or knowledge of astrology tarot esotericism coaching or mindfulness. They are all used for quality communication with our users. If you feel that your knowledge is insufficient we provide training a knowledge base with described flows for different cases and guides on all tools and our experts and mentors will consult and accompany you in the early stages.
- Participation in audio calls clear pronunciation professional tone quiet work environment;
- Strong emotional intelligence and communication skills;
- Fast typing in English (minimum 35 words per minute;
- Confident PC and software user;
- Responsible focused and detailoriented.
It will be great if you have:
- Previous experience in customer support helpline services chat moderation coaching or social work call centers;
- Education or certification in psychology or life coaching;
- Experience supporting emotionally vulnerable individuals;
- Strong time management selfmotivation and learning mindset.
What We Offer:
- A strong entry point into IT with a career path to Shift Lead / Team Lead;
- Flexible shifts and remotefirst work culture;
- Fully remote;
- Training onboarding guides and mentor support from day one;
- Work with a missiondriven team making real impact on users lives;
- Access to a rich knowledge base and continuous professional development;
- English improvement through daily practice;
- Engaging emotionally rich tasks that challenge and inspire.
Please note that all communication regarding the selection process for this position will be conducted via email. Therefore please do not forget to check your EMAIL regularly.
What does the online chat management team do
We are developing a platform for consultations in the field of astrology and wellbeing. Our experts do socially valuable work. People often lack communication confidence in the future support and motivation. Often people just want to pour their heart out and hear that everything will be alright. We help people from all over the world to cope with different life situations using astrology spiritual practices emotional intelligence as well as coaching tools.
In fact our consultations help people to look at the situation differently giving them space for reflection. After receiving insights a person can find meaning where they had not noticed it before. Our counseling adds optimism and new meaning to peoples lives since for many people talking is a great way to cope with psychoemotional tension. In addition our consultations increase clients selfesteem which has a wonderful effect on their everyday life.
More about us on social media: Facebook Instagram LinkedIn TikTok.
Discover our job openings refer friends and get an exclusive behindthescenes look at OBRIO by joining our Telegram.
Lets team up and reach for the stars together!
Team OBRIO
Employment Type
Full Time
