Desktop Support Engineer L2 DE
Desktop Support Engineer L2 DE
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
Excis is seeking a skilled Desktop Support Engineer to provide exceptional IT support for employees of a global leader in healthcare technology and innovation. This is your chance to join a dynamic team working with cuttingedge technology in a fastpaced missiondriven environment.
About the Role
As a Desktop Support Engineer you will be the first point of contact for technical support ensuring seamless IT operations for employees. You ll troubleshoot hardware software and network issues while delivering outstanding customer service.
Your Key Responsibilities:
- Provide L1/L2 support Resolve issues with Windows OS 710 Office 365 Active Directory and GPOs.
- Hardware troubleshooting Diagnose and fix problems with PCs laptops printers and peripherals.
- Mobile & remote support Assist with iOS/Android devices VPN and collaboration tools.
- Ticket management Log track and resolve incidents efficiently within SLAs.
- Proactive maintenance Perform software updates patches and system checks.
Requirements
- 3 years of experience in IT support (helpdesk/desktop roles).
- Strong knowledge of Windows OS Active Directory and Office 365.
- Experience with hardware troubleshooting (PCs printers mobile devices).
- Certifications like CompTIA A or Microsoft MCP (a plus!.
Soft Skills:
- Fluent in English & German (B2/C1 level).
- Excellent problemsolving & communication skills.
- Customerfocused mindset with a proactive approach.
Location:
OskarvonMillerRingMunich Germany
Benefits
Why Join
Work with a prestigious global healthcare tech leader.
Stable longterm role in a professional environment.
Opportunities for career growth in IT infrastructure & enterprise support.
Competitive salary 65k gross) and benefits.
Apply Now!
If you re a techsavvy problem solver passionate about IT support we d love to hear from you!
#ITJobsMunich #DesktopSupport #TechCareers #GermanyJobs #ExcisHiring
Windows OS Troubleshooting Basic Network Troubleshooting (TCP/IP, DNS, DHCP) Hardware Support (PCs/Laptops/Peripherals) Ticketing Systems (ServiceNow, Jira, or similar) Remote Support Tools (TeamViewer, RDP, VPN) Active Directory Basics (User/Group Management) Security Fundamentals (Antivirus, Patches, Updates) Documentation Skills (Knowledge Bases, SOPs) Bilingual Support (German B2 + English)
Education
Degree in Computer Science, Information Technology, Computer Systems
Employment Type
Full Time
Key Skills
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